Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
A
Alex-PortCityMakerspace
March 17, 2023
Question

Paypal transactions using the wrong time zone?

  • March 17, 2023
  • 1 reply
  • 1 view

Hi, long time user first time caller.

We have our paypal account linked. Currently transactions that Paypal's system sees (for example) on March 1st at 2:52AM are being brought into QuickBooks Online with a date of February 28th.

 

I believe we had an issue with this previously and found a time zone issue that moved items a few hours behind, but looking at it now I can't figure out what this is or how to correct it. Any advice on how to make sure these transactions are brought in at the correct time and date?

 

I checked our paypal account settings, we are set for our current time zone (GMT -4)

Haven't found where any time zone settings might be in QBO.

1 reply

C
ChristieAnn 11
Level 9
March 17, 2023

Thank you for visiting the QuickBooks Community, Alex-PortCityMakerspace. I'll provide details about the time used in QuickBooks Online and how its works so you can how to change it.

 

Please keep in mind that the time of the reports and other transactions displayed in QuickBooks is determined by the timezone assigned to your address in Account and Settings. That being said, this will be based on what you've set up on your computer. I suggest changing the time in your computer settings to ensure that the transactions from Paypal's system and QBO match.

 

Here's how for Windows 10:

 

1. At the bottom-right of the screen, click on the time and select Adjust Date/Time.

2. Turn on Set time automatically and Set time zone automatically in the Date & Time tab. If you don't want to turn them on, make sure to choose the correct Time Zone from the Time Zone drop-down menu.

3. Close the Time & Language window.

 

For Windows 7, 8, & Vista:

 

1. At the bottom-right of the screen, click on the time and select the Change date and time settings link.

3. Make sure the date and time are correct, then hit OK.

4. Click the Change time zone button.

5. Choose the correct time zone, then click OK.

6. Hit OK to close the Date and Time Settings window.

 

If the issue persists, I recommend contacting our QuickBooks Support Team. They have the tools to review your account in a secure environment and investigate the cause of the incorrect time zone.

 

Please refer to this article to see steps on how you can review downloaded bank and credit card transactions by matching or adding them to avoid double data: Categorize and match online bank transactions in QuickBooks Online.

 

Please let me know if there is anything else that I can do for you about your transactions in QBO. I'm always around to help with your concern, 

Alex-PortCityMakerspace. Take care!

A
Alex-PortCityMakerspaceAuthor
March 31, 2023

Thank you for the reply ChristieAnn!

It seems like it was likely an issue on PayPal's side. We have access to a separate paypal management website, and the timezone was set to Pacific time instead of Eastern time. We have changed it over, so hopefully this takes care of our issue!

M
Mich_S
Level 5
November 1, 2023

Did this fix it? Would you mind saying where in PayPal you found that setting (what "PayPal management website")?

 

I have been struggling for years with PayPal transactions coming into QBO (through Connect to PayPal) in GMT time, when I am in GMT-4. So, for the last 4 hours of the day, they come into QBO as the next day.

 

Thanks!


Hi there, pmcelwee. I appreciate you joining the thread.

 

The time of the reports and other transactions shown in QuickBooks Online is based on how you set it up on your computer. Specifically, this information is determined by the timezone assigned to your address from the Account and Settings. Make sure to properly select the time for your transactions from PayPal's system and QBO match. To do so, you can go through the steps provided by my colleague ChristieAnn.

 

It'd be best to get in touch with PayPal Support to learn more about their management website. This also allows them to look into it more thoroughly and provide you with the next steps to take. 

 

If you're all good with this, feel free to review this module to fix any discrepancies on your account balances: Reconcile an account in QuickBooks Online.


You can always get back to us if you have other concerns or questions about banking or QuickBooks. We'll make sure to respond as soon as we can. Keep safe always!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement