Payroll transaction is not posted

Hello dchen16!

Allow me to assist you in fixing the missing payroll transaction.

As long as the payroll has been processed successfully, it'll be saved and can be accessed on your QuickBooks Online Payroll account. You'll want to use an incognito window and check the report from there. Incognito won't save your browsing history which can result in an error. 

These are some of the shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. This can fix any browser-related issues.

In addition, you can pull up the audit log to see if there the transaction was deleted. Please check these articles on how to check and re-enter it:

• Use the audit log in QuickBooks Online
• Use the audit log to re-enter deleted transactions

I added this article if you need help in running payroll-related reports: Run payroll reports in QuickBooks Online.

You're more than welcome to post your reply here if you have other questions about managing payroll in QuickBooks. If you need help with any other transactions, let me know and I'll help you out again.

Hello

Thank you for your help. 

I have checked the audit log and there is no record about the payroll transaction being deleted.

This payroll was already direct deposit successfully but the transaction didn't been posted to booking.

I also go to payroll setting-accounting to update the current existing transaction but there is an error message pop up.

So this means this transaction has some issues and didn't be posted to booking.

In this case, how can I fix it? And which payroll report I can quickly check its associated entry?

This has now happened to me twice.  What is going on here?