Solved

QBO: Sync with Square does not import all transactions

Forum|Forum|7 years ago
December 12, 2018
3 replies
48 views

I use Square POS every Saturday, and Quickbooks Online usually imports just the credit card transactions as "invoices" and "payments". However, in September, suddenly on two dates, Quickbooks imported ALL the previous Saturday's transactions, including cash. It has done this on a few occasions since then, but also sometimes only imports the credit card transactions.

I tried uninstalling and reinstalling, then importing manually, but still, only some of the Square transactions appear in Quickbooks. Am I missing something? Why do some import and some don't? I would like to have them all import, if I'm going to have any. Thank you.

Best answer by Vincent1

I have been on the phone for a combined 4 hours with QBO because square will not sync with QBO and the error message was; "your subscription has expired". However this is incorrect. QBO and square and now working on getting this fixed. So - this connection is broken somewhere, perhaps that is why you are also having issues

C

Charies_M

Level 9

Hi there, hmfarm.

Let me share some information about importing transactions from your Square app into QuickBooks Online (QBO).

Square is a third party application that can be sync with QBO. The information we receive depends upon them what the Square allows.

To make sure you'll be guided to the right support. It'd be best if you can contact their technical support directly. They have the necessary tools to investigate why some of your Square transactions are not importing or missing.

Don't forget to leave me a reply if you have questions about importing Square transactions in QBO. I'd be glad to assist you further.

R

Razzz

Sync with square is an intuit app according to intuit.

Fiat Lux - ASIA

Level 14

@Razzz

Another option for connector

https:// synder.grsm.io/quickbooks

H

hmfarmAuthor

SOLVED: I have multiple locations on Square and the Sync app only works with one location at a time. I had to disconnect and reconnect to a new location for it to import other transactions.

V

Vincent1Answer

I have been on the phone for a combined 4 hours with QBO because square will not sync with QBO and the error message was; "your subscription has expired". However this is incorrect. QBO and square and now working on getting this fixed. So - this connection is broken somewhere, perhaps that is why you are also having issues

AlcaeusF

Level 14

Greetings, Vincent1.

Thank you for sharing this information in the Community.

Providing this kind of details to other users will help them determine any ongoing issues from the product. Once you contact the Phone Support Team and there's an open investigation, they'll automatically add you to the list of affected users.

Users who are on the list will receive updates about the status via Email. Let's continue to share updates on this thread to help one another.

In case you need help from the Community team, don't hesitate to post a comment below. The Community is always here for you. Wishing you all the best.

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