QBO: Sync with Square does not import all transactions

Hi there, hmfarm.

Let me share some information about importing transactions from your Square app into QuickBooks Online (QBO).

Square is a third party application that can be sync with QBO. The information we receive depends upon them what the Square allows.

To make sure you'll be guided to the right support. It'd be best if you can contact their technical support directly. They have the necessary tools to investigate why some of your Square transactions are not importing or missing.

Don't forget to leave me a reply if you have questions about importing Square transactions in QBO. I'd be glad to assist you further.

SOLVED: I have multiple locations on Square and the Sync app only works with one location at a time. I had to disconnect and reconnect to a new location for it to import other transactions.

Greetings, Vincent1.

Thank you for sharing this information in the Community. 

Providing this kind of details to other users will help them determine any ongoing issues from the product. Once you contact the Phone Support Team and there's an open investigation, they'll automatically add you to the list of affected users.

Users who are on the list will receive updates about the status via Email. Let's continue to share updates on this thread to help one another.

In case you need help from the Community team, don't hesitate to post a comment below. The Community is always here for you. Wishing you all the best.

I have the same issue.  I have just opened a new location for my retail plant shop.  The new location's credit card sales post to QBO, but the cash sales do not.  It makes no sense.  When I go to match the cash sales to my deposits, they are not there.  The cash sales from my other location show up, but the ones from the new store do not.  Why would the new stores credit card sales show up but not the cash sales?  Please help.

Hi there, @ckeefe.

Thanks for bringing this concern to us, so we can deal with this immediately. Let's try disconnect and reconnect your Square app in QuickBooks Online (QBO) then, try to import your cash sales from your new location to QBO.

If you're cash sales from the new location still won't show up, I'd suggest reaching out to our Support team. They have the right tool to check your account and further investigate this matter.

To contact them:

1. Click the (?) Help icon.
2. Hit Contact us.

You can also check this article to learn more about Sync Square: Sync with Square Hub.

If you have other concerns, please feel free to leave a comment below. We're always here to help.

Sync with square is an intuit app according to intuit.

@Razzz 

Another option for connector

https:// synder.grsm.io/quickbooks

I am new to QB and Square.

I am volunteering to look at their books.

I am seeing missing sales (example for parts of months).

I have spent many many hours going between QB and Square.  No one takes responsibility.

HELP!   Who's technical support should I call, and can I ever trust their sync?

I'm here to redirect you to the right support, @Rox1952.

Ideally, applications with an integrated connection can automatically download your transactions at a given time. Since you've got issues with missing transactions, some but not all on a monthly basis, it's best to contact the Technical Support Team of Square.

With their tools, one specialist can pull up your account information and determine why your transaction didn't sync as expected. Follow this link for the contact information: Connect Square with QuickBooks Online.

Need help performing any tasks related to your business account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how to update your data and security management, to name a few.

Don't hesitate to post again here if you have other questions or concerns with QuickBooks application integration. I'm always around happy to help. Stay safe and have a good one!