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hmfarm
December 12, 2018
Solved

QBO: Sync with Square does not import all transactions

  • December 12, 2018
  • 3 replies
  • 47 views

I use Square POS every Saturday, and Quickbooks Online usually imports just the credit card transactions as "invoices" and "payments". However, in September, suddenly on two dates, Quickbooks imported ALL the previous Saturday's transactions, including cash. It has done this on a few occasions since then, but also sometimes only imports the credit card transactions.

I tried uninstalling and reinstalling, then importing manually, but still, only some of the Square transactions appear in Quickbooks. Am I missing something? Why do some import and some don't? I would like to have them all import, if I'm going to have any. Thank you. 

 

Best answer by Vincent1

I have been on the phone for  a combined 4 hours with QBO because square will not sync with QBO and the error message was; "your subscription has expired".  However this is incorrect. QBO and square and now working on getting this fixed. So - this connection is broken somewhere, perhaps that is why you are also having issues

3 replies

C
Charies_M
Level 9
December 12, 2018

Hi there, hmfarm.

 

Let me share some information about importing transactions from your Square app into QuickBooks Online (QBO).

Square is a third party application that can be sync with QBO. The information we receive depends upon them what the Square allows.

 

To make sure you'll be guided to the right support. It'd be best if you can contact their technical support directly. They have the necessary tools to investigate why some of your Square transactions are not importing or missing.

 

Don't forget to leave me a reply if you have questions about importing Square transactions in QBO. I'd be glad to assist you further.

    R
    Rox1952
    October 1, 2021

    I am new to QB and Square.

    I am volunteering to look at their books.

    I am seeing missing sales (example for parts of months).

    I have spent many many hours going between QB and Square.  No one takes responsibility.

    HELP!   Who's technical support should I call, and can I ever trust their sync?

     

      J
      JonpriL
      Level 9
      October 1, 2021

      I'm here to redirect you to the right support, @Rox1952.

       

      Ideally, applications with an integrated connection can automatically download your transactions at a given time. Since you've got issues with missing transactions, some but not all on a monthly basis, it's best to contact the Technical Support Team of Square.

       

      With their tools, one specialist can pull up your account information and determine why your transaction didn't sync as expected. Follow this link for the contact information: Connect Square with QuickBooks Online.

       

      Need help performing any tasks related to your business account and company settings, click here to access and browse all articles for QuickBooks products. This reference contains most resources with steps on how to update your data and security management, to name a few.

       

      Don't hesitate to post again here if you have other questions or concerns with QuickBooks application integration. I'm always around happy to help. Stay safe and have a good one!

      H
      hmfarmAuthor
      December 13, 2018

      SOLVED: I have multiple locations on Square and the Sync app only works with one location at a time. I had to disconnect and reconnect to a new location for it to import other transactions.

        V
        Vincent1Answer
        December 20, 2018

        I have been on the phone for  a combined 4 hours with QBO because square will not sync with QBO and the error message was; "your subscription has expired".  However this is incorrect. QBO and square and now working on getting this fixed. So - this connection is broken somewhere, perhaps that is why you are also having issues

        AlcaeusF
        AlcaeusF
        Level 14
        December 20, 2018

        Greetings, Vincent1.

         

        Thank you for sharing this information in the Community. 

         

        Providing this kind of details to other users will help them determine any ongoing issues from the product. Once you contact the Phone Support Team and there's an open investigation, they'll automatically add you to the list of affected users.

         

        Users who are on the list will receive updates about the status via Email. Let's continue to share updates on this thread to help one another.

         

        In case you need help from the Community team, don't hesitate to post a comment below. The Community is always here for you. Wishing you all the best.

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