Quickbook checking is Down!!!

I wish I could make your support experience better, @SAV System.

I haven't experienced your scenario myself, but please know that I truly understand where you're coming from, and if I were in your shoe, I'd also feel the same.

As much as I wanted to assist you through this and be able to continue doing all your business-related tasks, however, QuickBooks is just a third-party application of Green Dot Bank, and we have no hold as to when this get fixed.

In the meantime, what we can only do is wait for any updates from them. If anything else comes up, feel free to reach back out in the Community. We're here to help.

I pay quickbooks, quickbooks takes many fees, quickbooks is an accounting software, but quickbooks doesn’t want to be accountable! Playing the blame game, it’s not us it’s them 

but I pay quickbooks, quickbooks takes many fees. Quickbooks is an accounting service, that doesn’t want to be accountable for accounting..hmm.. just playing these blame games, it’s not us it’s them.  Just a thought, Maybe you all could work together? 

Issue is still not resolved!!!! 

06/23 

Have this message ,

Hmm... something isn’t working

Its the same for me. Checking and debit card is not working with the same error message. More than a week now.

Thank you for letting us know about your experience, @idealappliancere.

To help you resolve the error you're having, I suggest reaching out to Green Dot Bank. They have the tools to check your account in a secure environment, identify why your checking and debit card are not working and resolve them.

Refer to this article for more information about putting money in and taking money out of your QuickBooks Checking account: Use your QuickBooks Checking account. 

In the meantime, you can check this article for additional guidance on moving money from one account to another to correct the balance in QuickBooks: Transfer funds between accounts.

Let me know if you have further questions about your QuickBooks account. I'm always glad to help in any way I can. Have a great rest of the day!

You're definitely not the only one. I have a transfer that I initiated back on June 12th, 2023 to my other business banking account and it still hasn't cleared. This is beyond frustrating. I have stopped taking payments through the CC processor and canceled any invoices that were sent through QB. I resent them through another, reliable, processor. I would suggest you do the same until this malarkey is resolved. 

I'm just as upset about this as you are and it amazes me that there isn't any official and professional statement from intuit regarding this. How the hell can this still be an issue for this long? I am getting ready to begin searching for a Way to take action against them. This is costing me money and I am unable to pay bills. My clients cannot pay me etc........... it is OUR money they are holding, and it clearly isn't a priority to them so in my eyes it feels almost like theft. Zero excuse that weeks later this should be an issue. I was ok for a day or 2. Not this long. I read on another thread where someone was contacting the attorney General in their state (or already had). Not certain which route I am taking but I think we should all ban together and stop letting the moderators on here give us generic responses about reading some stupid "how to" page about a d*mn checking account. It's a checking account..... I don't need a "help" article about how to use it..... its insulting to see so many responses like that. I don't need your FAQ page i need my money and so do the other business owners on here. My message may be unprofessional but I am irate that I have paid these people large percentages of my revenue just for them to put me in a position where I can't pay a bill. Ridiculous!!!!!! If you're a QB representative looking to respond and help, then save your fingers from hitting copy/paste, and instead lookup my account and have someone call me. I know that won't happen, but the burden should NOT be on us, the customer, to reach out and remind you that your system is broken, and that we need our money! 

I'm still having issues accessing my QB checking account. Anyone else experiencing this??? 

I am! I cant even use my debit card now! And yes this has been going on for way longer than a "technical error"

This is ridiculous!  I can't believe they can get away with holding our money!!  I am sure they were hacked and just don't want to say it!!  If it takes this long to fix something...you know they (Green Dot) has no control and Quickbooks should be embarrassed by this whole nightmare scenario and should be working harder for us clients!  They recommended/partnered with Green Dot...egg is on their face too!!!

The issue is between Green Dot and Intuit; specifically Quickbooks checking account is not in synch with the actual Green Bank checking account.  Unfortunately, the only way for Quickbook subscribers to access their Green Dot checking account is through Quickbooks which is broken and has been for several weeks. 

I can see you're having challenges with your QuickBooks Checking account, and we understand the frustration of not having this function as expected and getting this fixed as fast as possible.

 We understand the frustration of not having this process as anticipated and the significance of getting this fixed as quickly as possible.

Please know that this was already raised to banking engineers to perform an investigation of this matter to understand why this unexpected behavior is happening, and our team is rolling out potential remedies for this error encountered.

With that, I motivate you to contact our support team so they can add you to the affected users.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Have us call you to connect with us.

After reconciling your account, you can review or generate a reconciliation report to ensure it is balanced. Do you want to have one? The steps are provided by QuickBooks here: How do I view, print, or export a reconciliation report?

I'm adding this page if you require other aids that help you handle your gain and loss: Financial reports.

The Community is here for you 24/7 on the clock. If you ought to plunge in your additional comments, notify us below. Keep safe.

Hello-

I have been on the phone with Quickbooks support twice now with both instances pushing well over an hour. I need to get someone knowledgeable with Quickbooks Checking on the line. What is the direct number to deal with this banking issue?

Thanks.

I understand how this can affect your banking activities, NWI Tax LLC.

We require more specific details to offer you precise information and a solution for your issue. Could you please elaborate on the particular banking problem you are encountering or provide any error messages you have received?

Sending us screenshots would also be greatly appreciated as it will assist us in identifying the root cause of the issue.

Thank you so much, and we're looking forward to your response. Keep safe!