Question

Quickbook checking is Down!!!

Forum|Forum|3 years ago
June 21, 2023
4 replies
1 view

Hey community! I want everyone to know I was informed by several green dot bank agents that they are having technical issues on the backend that said is affecting all customers, where I can not make payments with my quickbook/green dot checking acct. and they are not able to push account balances and or accurate status’ of transactions to my quickbooks account. So basically financially blind and can’t pay bills! I ask when will this will be fixed, I’m told “engineers are working on this with highest priority” then I ask are you going to let me other affected customers know when the issue is resolved, they respond “no, you will have to call back the next day to find out” I have been calling everyday for weeks, still not fixed. I ask how do I manage my transactions, “I was told I could back any time to find out my account balance and status of transactions” Is that the expectation? Because each call takes approx 1-2hours or more!! I get different answers from every agent, agents on the quickbooks side say one thing and the agents on the green dot side say something completely different, and each side is in disbelief of what the other is saying!! But you can’t get them both on a call together. Even when the agent says they will stay on the line after they transfer the call, they don’t and they hang up, I have been on the phone with quickbook and green dot bank representatives for an accumulated 35+ hours in the last few weeks trying to resolve these issues with my account. I have dozens and dozens of pending transactions, going back several weeks, holds in the thousands of dollars for weeks, I have know idea what’s been released to my account, what is and what is not reflected in my account balance. I can’t operate my business like this!!! This is just the worst customer service experience I have ever dealt with!!!

QuickBooks Online

DHeraV

Moderator

I wish I could make your support experience better, @SAV System.

I haven't experienced your scenario myself, but please know that I truly understand where you're coming from, and if I were in your shoe, I'd also feel the same.

As much as I wanted to assist you through this and be able to continue doing all your business-related tasks, however, QuickBooks is just a third-party application of Green Dot Bank, and we have no hold as to when this get fixed.

In the meantime, what we can only do is wait for any updates from them. If anything else comes up, feel free to reach back out in the Community. We're here to help.

S

SAV SystemAuthor

but I pay quickbooks, quickbooks takes many fees. Quickbooks is an accounting service, that doesn’t want to be accountable for accounting..hmm.. just playing these blame games, it’s not us it’s them. Just a thought, Maybe you all could work together?

S

SAV SystemAuthor

Issue is still not resolved!!!!

M

Mei Mei

06/23

Have this message ,

Hmm... something isn’t working

While we’re working to fix things on the back end—some account features may be unavailabe.

Hope they get this fixed soon, I do have a business to run.

S

SHGestimate

You're definitely not the only one. I have a transfer that I initiated back on June 12th, 2023 to my other business banking account and it still hasn't cleared. This is beyond frustrating. I have stopped taking payments through the CC processor and canceled any invoices that were sent through QB. I resent them through another, reliable, processor. I would suggest you do the same until this malarkey is resolved.