Question

Sync issues with American express.

Forum|Forum|2 years ago
June 17, 2024
1 reply
0 views

Error 324. Main American Express credit card syncs but additional cards create an error message. All worked /an updated until 6/7/2024.

QuickBooks Online

C

CharleneMaeF

QuickBooks Team

Synching all your American Express credit cards is essential to downloading all your bank transactions accurately, greenplants. I'm here to share the reason why the error message occurs.

I've checked our system and found out that we have an ongoing investigation (INV-106629) regarding the issue you reported about being unable to update your American Express credit cards.

At this time, our engineering team is already checking this to determine what's causing the issue. Rest assured that you'll receive an update via email about the status of the investigation, and we'll notify you once resolved.

For us to do this, I recommend contacting our QuickBooks Support Team so they can add you to the list of affected users. Here's how to reach out to them:

Click the Help menu and then select the Assistant tab.
Type in Contact Support in the chat box and press Enter.
Select QuickBooks Online Support, then click Contact Us at the bottom of the screen.
Click Ask about something else, then enter a short description of your concern or provide INV-106629 as a reference.
Choose between Have us call you or Chat.

In the meantime, you can upload your credit transactions using a CSV file. Then, categorize them to ensure they're added to the correct accounts.

Additionally, it's recommended to review and reconcile your accounts periodically. Doing so ensures that your records are up-to-date and free of errors.

Please don't hesitate to post here again if you need additional assistance downloading and categorizing your American Express transactions. We value your business and look forward to ensuring your books are accurate.

K

kdorey

Any update here? I am struggling with the same issue for several of my clients

MariaSoledadG

QuickBooks Team

Thanks, Alver. You said, "We can now only download cards that have the cardholder's name and are listed under their profile on the AmEx website. If your client's card meets these criteria, please know it can be synced under the primary account linked to QBO." My issue isn't syncing the primary account. My issue is that the supplemental cards stopped syncing like they used to. If I am reading between the lines correctly, it sounds like this is a known issue between QuickBooks and American Express, and QuickBooks will not be fixing it. Is that accurate?

I can see how important it is to get those syncing issues with your supplemental cards sorted out. I'm here to guide you to the right support so we can tackle this together, kdorey.

Since you've already gone through some troubleshooting steps and are still experiencing the problem, I recommend reaching out to our support team. They have specialized tools that allow them to securely access your account and dig deeper into what might be causing the problem. To do so, follow the steps outlined below:

Sign in to your QuickBooks Online company.
Click on the (?) Help.
Select the Assistant tab to chat with the QB Assistant, or use the Select tab to type your question and find Help articles.

Furthermore, you can review categories for downloaded transactions once you connect your bank. Go through this article for more details: Categorize Online Bank Transactions in QuickBooks Online.

Let us know if you have any other concerns when connecting with your bank. We'll always be right here to cover all your needs.

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