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EncoreS
October 14, 2021
Question

Well Fargo Bank Feed Issue – Browser not Supported

  • October 14, 2021
  • 30 replies
  • 80 views

After entering my login credentials for Wells Fargo account, it takes me to the page that says “Upgrade your browser now for access”. I followed the onscreen instruction to upgrade my browser before trying Bank Feeds again but kept being taken to the same “Upgrade your browser” screen.
Bank Feeds works for my other accounts only Well Fargo accounts have this issue. Also, Wells Fargo accounts worked fine last week I just started having the problem today.

Not sure how to fix this… Thanks in advance for the help!

    30 replies

    JenoP
    JenoPQuickBooks Team
    QuickBooks Team
    October 15, 2021

    Let's get this working to make sure that your Wells Fargo account is added to your company file, EncoreS.

     

     I'll be sharing some steps as well that can resolve browser-related issues in QuickBooks Desktop. Here's how:

     

    1. Open Internet Explorer.
    2. Go to the Gear or Tools icon ⚙, then select Internet options.
    3. Select Advanced, and scroll down to the Security section.
    4. See if you have TLS 1.2 checked. If not, select the box to turn it on.
    5. Click OK.
    6. Exit all open applications on your computer.

     

    Check out this article for more details: TLS 1.2 for QuickBooks Desktop for Windows.

     

    Once done, go back to QuickBooks and add your Wells Fargo account again. In any case that you're getting the same error, you can open these articles for additional troubleshooting steps: 

     

    1. Run the Install Diagnostic from the QuickBooks Tools Hub.
    2. Run a repair of your installation files.
    3. Clean install QuickBooks Desktop.

     

    I'd also like to share a couple more articles that can serve as your guide and reference when using the QuickBooks Bank Feeds:

     

     

    Don't hesitate to ask more questions or reply to me in case you still need more help with QuickBooks. We're always here to make sure everything is working fine.

    EncoreSAuthor
    October 15, 2021

    I verified that I already have TLS 1.2 enabled and my Wells Fargo accounts were added years ago.  The last time I was able to successfully downloading transactions using QuickBooks Desktop 2021 Bank Feeds was 10/5/2021.  Did QB make changes the last couple of weeks that might have caused the issue?  

      davisauto
      April 13, 2022

      Hi there, @landlawyer!

       

      Appreciate the time you've taken in sharing the steps to get your Wells Fargo account activity downloaded into QuickBooks. Yes, it'll absolutely help other customers in this thread who got the same concern as you.

       

      If you have any other questions, please let me know using the Reply option below. Take care always!


      When is Quickbooks going to correct this? 

       

      Yes, I can download the file from my bank's site, but for the third time, I have to set up a new bank account in Quickbooks because it no longer recognizes the account that I had been using. This is extremely time consuming and frustrating. 

        CristinaDug
        December 2, 2021

        The Truth Comes Out!!!!!   

         

        To say i'm annoyed is an understatement!  After weeks of calling Intuit and Wells Fargo and 2 months since I've been able to download bank feeds, i was finally told by Intuit that i had to download the newest version of QB Pro Plus 2022 Desktop b/c i know longer had support.  $300 later and newest QB software - still not able to connect to wells fargo and download 'bank feeds".  Same message as always: Browser not supported and must upgrade browser!

         

        Tonight after another 1 1/2 hours online with intuit support, I was finally told:  MOST FINANICAL INSTITUTIONS NO LONGER SUPPORT "INTERNET EXPLORER" AND THAT IS THE DEFAULT BROWSER THAT QUICKBOOKS USES.   

         

        The long and short of it:   until QB upgrades their system to run on something other than Internet Explorer, bank feeds won't work.  I was told to start "importing".  

          lea1818
          February 25, 2022

          I had the same issue with Wells Fargo and had to pay our organizations Tech Company $125 an hours (their fee) in order to get my Wells Fargo records downloaded into Quick Books.  I have found the problem is that Quick Books uses the outdated Internet Explorer only and Wells Fargo does not accept it.  My tech was able to download the records by using a different method available on the Wells Fargo website......but I don't understand what he did.  Our Tech support is from Karls Technology (602) 445-9862.  The wonderful Teach I worked with was Zach.

           

          lea

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