Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Memorial Day Sale 90% OFF QuickBooks for 3 months.* Limited time only
Buy now & saveOne of my credit card accounts has stopped downloading transactions as of June 2, 2024. The bank is "ally" and all the transactions are displaying properly on their website. I tried disconnecting the account, then reconnecting it. At that point, Quickbooks asks for the login credentials to that account, which I supply. After that, it runs through an animation saying "Bringing money in transactions" "Bringing money out transactions" "All done". However, there are still no transactions past June 2, 2024.
Many months back, I was in a chat with intuit, and they did a screen share. They noted the problem and told me that this was a known issue and that they were to escalate the case. Well, huge surprise, I never heard back and the problem persists. I tried to get into a chat with intuit today, twice, but, huge surprise, no one ever joined the chat, and it timed out, starting over.
Has anyone encountered this problem and found a solution? I'm unable to import statements manually, because the only option for download is .PDF
Solved! Go to Solution.
QuickBooks Online (QBO) depends on the bank information that the financial institution, Tim. I'll help you acquire those transactions to make them available in your company file for easy tracking.
Please note that depending on the bank you're using, they can provide 30 to 90 days' worth of transactions. Since you're trying to download transactions from the previous year, the system can't add them to your company file through the download option. In this situation, you can contact your financial firm to get a copy downloaded using the correct file format that QBO accepts. However, if they can't provide a CSV format, consider looking for a file converter that can modify the PDF statements you have. To learn more about the accepted format when uploading transactions, check this page: Common questions about importing data to QuickBooks Online.
Once done, proceed to upload the CSV file to your QBO company. These are the steps:
For seamless navigation, please see this image below.
You can also check this article for further guidelines on uploading bank transactions: Manually upload transactions into QuickBooks Online.
On top of that, feel free to explore this page to help you in reconciling bank accounts in QBO: Reconcile an account in QuickBooks Online.
In need assistance streamlining transactions or reconciliation handling? Our QuickBooks Live Expert Assisted can offer tips and guide you to streamline the process of handling this task.
Count me in if you need a helping hand keeping transactions organized in QuickBooks. You can also ask more questions about the program, and I'll respond as soon as possible. Stay safe.
UPDATE - I just noticed that despite the transactions missing, the account balance is correct, as verified with the Ally website.
QuickBooks Online (QBO) depends on the bank information that the financial institution, Tim. I'll help you acquire those transactions to make them available in your company file for easy tracking.
Please note that depending on the bank you're using, they can provide 30 to 90 days' worth of transactions. Since you're trying to download transactions from the previous year, the system can't add them to your company file through the download option. In this situation, you can contact your financial firm to get a copy downloaded using the correct file format that QBO accepts. However, if they can't provide a CSV format, consider looking for a file converter that can modify the PDF statements you have. To learn more about the accepted format when uploading transactions, check this page: Common questions about importing data to QuickBooks Online.
Once done, proceed to upload the CSV file to your QBO company. These are the steps:
For seamless navigation, please see this image below.
You can also check this article for further guidelines on uploading bank transactions: Manually upload transactions into QuickBooks Online.
On top of that, feel free to explore this page to help you in reconciling bank accounts in QBO: Reconcile an account in QuickBooks Online.
In need assistance streamlining transactions or reconciliation handling? Our QuickBooks Live Expert Assisted can offer tips and guide you to streamline the process of handling this task.
Count me in if you need a helping hand keeping transactions organized in QuickBooks. You can also ask more questions about the program, and I'll respond as soon as possible. Stay safe.
Thanks Kurt. I found that Adobe has a free online PDF converter to XLS, then from there I can save as CSV, fix some formatting, then upload that file. Have a good week!
On behalf of my colleague, you're welcome, @Tawnytim.
Please feel free to reach out any time you need a helping hand. Have a good one!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here