LIMITED TIME 90% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.
fchehab1
Level 1

Unauthorized transactions in account

 
3 Comments 3
AbegailS_
QuickBooks Team

Unauthorized transactions in account

Hi there, @fchehab1.

 

Can you tell me more about where these unauthorized transactions are coming from? This will surely help us provide you with an accurate solution to the concern that you're having.

 

I'm always here to provide help and answer any questions that you may have. Take care and have a great rest of the day!

Big-j
Level 1

Unauthorized transactions in account

There are 2 cash app transactions that are not authorized.

LeizylM
QuickBooks Team

Unauthorized transactions in account

I'd be glad to help you check the unauthorized transactions, Big-j.

 

To start, let's start checking the transactions where it's coming from, and why. To learn how to get more details about the charges to your credit card or bank account, you can review using this reference: Understand Intuit charges on your credit card or bank statement.

 

If you need more assistance, you may contact our Customer Care Team. They have the necessary tools to check your account and help with the charges related to QuickBooks.

 

 Here's how to reach them:

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a Callback.

 

Additionally, you can check out this article to learn more about your billing and subscription: Manage billing, payment, and subscription info in QuickBooks Online.

 

Should you have any follow-up questions regarding the unauthorized transactions, please feel free to reach out back to us. I'm here to enlighten you. Stay safe, and have a great rest of the day.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.

Need to get in touch?

Contact us