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GeoJakobsche Patent Counsel PL
September 13, 2022
Solved

Why does QBO sometimes misinterpret the description field of uploaded bank transactions in a CSV file?

  • September 13, 2022
  • 3 replies
  • 20 views
One of my QBO accounts is a “bank” account, for which I manually upload transactions (Banking module > “Upload from file” (in “Link account” pull-down list)). 
To illustrate the problem, the following CSV file contains two bank transactions. Both transactions include the text string “Appl.” in their respective descriptions. (In this example, “Appl.” is an abbreviation for “Application.”)
Date,Amount,Description
02/14/2022,-600.00,Payment 2501 UTILITY ISSUE FEE Docket No. DR-1216 Appl. No. xxxxxxxxx Trans. ID E20222DB01144152
02/28/2022,-80.00,Payment 2051 SURCHARGE Docket No. 3898-1202 Appl. No. 16663814 Trans. ID E20222RL20094915

However, when this CSV file is uploaded into QBO (in the Banking module), only one of the instances of “Appl.” is properly handled. The other instance is misrecognized as “Apple,” which corrupts the Description field. 
This poses several problems. For example, I have a rule for assigning a transaction type, category of expense, and a payee to these transactions. (The rule applies to transactions that are: “Money out” in “USPTO Deposit Account.” The rule sets the transaction type to “Expense,” category to “Generally reimbursable expense...” and payee to “USPTO.”) 
However, as you can see in the red example, the rule does not fire, presumably because the Description has been corrupted. I must manually “patch up” these transactions. Sometimes the Description gets mangled by QBO into “decolar.”
Furthermore, after patching up several of these transactions, QBO asked me if I want to create a new rule (“Is decolar always Generally reimbursable expenses:Official fees paid to patent offices?”) “Decolar” is completely meaningless. I don’t know how QBO came up with this name!
Best answer by Kevin_C


Thanks for the quick response, @GeoJakobsche.

 

I appreciate you adding screenshots to your post. I'm here to share some details about importing bank transactions and utilizing bank rules in QuickBooks Online (QBO).

 

Since the bank rules aren't applying, it's possible that you're using a rule based on bank text when you meant to make a rule based on description or vice versa. To clarify the distinction:

 

  • The bank text is exactly the information QuickBooks receives from the bank. The bank text is the transaction you'd see listed in your bank account or on your bank statement.
  • The description is a simplified version of the bank text to make it easier to understand. For example, QuickBooks might simplify bank text to just say a vendor name.

 

Based on your screenshots, it seems that QuickBooks simplified the bank text from the Description field. However, since the description is displayed in your list of transactions by default, you can follow these steps to show the bank text instead:

 

  1. Go to the Banking menu, then select the Banking tab.
  2. Click the Gear ⚙ icon located on the banking page.
  3. Put a checkmark in the Show bank details box.

 

You'll also want to add a new rule instead, then you can choose the bank text instead to categorize your other bank transactions.

 

 

If you're good with your transactions, you can now proceed to reconcile an account in QBO. If everything matches, you know your accounts are balanced and accurate. We recommend reconciling your checking, savings, and credit card accounts every month.

 

Please keep us updated on how it goes or if you have other questions in mind, don't hesitate to reach back out. I'll be here to lend a hand. Stay safe!

3 replies

GeoJakobsche Patent Counsel PL
September 13, 2022

Here is a screenshot that shows contents of the CSV file.

GeoJakobsche Patent Counsel PL
September 13, 2022

Here is a screenshot showing how QBO responds to the CSV file.

Level 8
September 13, 2022

Hey there, @GeoJakobsche Patent Counsel PL

 

Welcome back to the Community. I can share some more information about importing bank transactions into QuickBooks Online. 

 

To get the best results inside of QuickBooks Online with importing bank transactions, would be to fix the CSV file before uploading it. That means making any changes needed to the Date, Description, or Amount columns. 

 

Since you're having trouble within the description section of the file, I recommend removing any numbers that display in that field. This can cause common errors to occur in the system. Learn more about formatting through this guide: Format CSV files in Excel to get bank transactions into QuickBooks

 

Even though you mentioned sending a screenshot our way, I'm unable to see it listed in your response. Please send the picture again so that we can give you the best solution for your business. 

 

I look forward to hearing from you again. Have a great day! 

GeoJakobsche Patent Counsel PL
September 13, 2022

'Sorry, I can't upload the screenshot. Everytime I try to attach a file, I get an error message.

I am familiar with the contents of the "Format CSV files in Excel to get bank transactions into QuickBooks." It was not clear to me what "Correct any transactions that display numbers in the Description column" meant. It seems to mean "Don't include any numbers in the Description column." However, this poses a problem, in that the Description identifies the transaction! Perhaps I should enclose the Description contents in quotes. Maybe that would prevent QBO trying to interpret the contents of the field and getting confused.