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2 replies

Tori B
Tori BQuickBooks Team
QuickBooks Team
February 21, 2020

Hi there, @platinumtowing8.

 

Thank you for reaching out to the Community. 

 

May I ask if this is an error message that you're getting? Or is this showing in your task list? If it's possible, can you please provide a screenshot of this message? 

 

By providing more details, I can fully assist and help to walk you through each step with ease of mind. I'll be on the lookout for your reply. Take care, and please let me know if there's anything more I can assist you with today.

0
07151929
December 27, 2022

Received State notice of Form Delinquency  for DE9C report for 9/30/22.  Checked and it had already been sent.

C
cerickson
February 25, 2020

I have an "Action required:  Cross this task off your to do list before to run payroll on time ... view paycheck list" on my home screen.  The To Do List says Looks like you’re all caught up.  It's almost payroll reporting time, and I need to correct this issue so payroll will be on time.

 

Thanks.

    Morgan_B
    Morgan_BQuickBooks Team
    QuickBooks Team
    February 25, 2020

    Hi, cerickson.

     

    Thanks for following up on this thread. I'd be glad to provide some info about the action required notification.

     

    These types of alerts require some sort of action such as recording a tax payment, or if something different is stated, to be removed. Since your To Do List says that you're all caught up, I recommend reaching out to a member of the Support Team. An agent has specialized tools, like screen-sharing, to take a closer look at your account and determine what's causing this notice to appear. Here's how to contact an agent:

     

    1. Click the Help button in the top right corner.

    2. Select Contact Us.

    3. Enter Support in the field and choose Let's talk.

    4. From here you can select to receive a callback at a time that's convenient for you.

     

    This link provides these steps if you ever need them again in the future: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/contact-the-quickbooks-online-customer-support-team/00/185932

     

    Feel free to let me know how the conversation goes. I'll be here to help in any way that I can.

     

    C
    cerickson
    March 12, 2020

    Hello,

    It's payroll time again, and the Action Required message is still on my homescreen.  I did call someone a couple of weeks ago who told me to ignore this as he could not see it on his end when he looked at our account.  When I click on view paycheck list, it brings up the list of all the paychecks processed on the last pay period.  I can continue to ignore this, but there must be a glitch somewhere as it never goes away, yet I am able to process payroll.

     

     

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