Payroll Items appearing multiple times in reports

6514321 · ‎January 25, 2022

When I run a report like the Profit and Loss and click on Direct Labor, I'm noticing that there are quite a few of duplicate entries for paychecks. The entries all have the same amount the only thing that is different is the Memo/Description, which is either Wages(Regular), Wages(Overtime, Wages(PW), or "Gross Amount of wage types not in projects". I assume that for each employees paycheck that there should be an entry for each type of wage rate for the particular pay period, but the amount seems to randomly get duplicated for each entry.

These duplicate entries are in the Direct Labor account in the Chart of Accounts, but they do not appear in the Paycheck list or bank statement.

We use Quickbooks Time, and Quickbooks Payroll.

I have tried contacting Quickbooks support multiple times now. The first time I was on the phone for 2 hours doing a screen share and trying to figure it out. The support agent said she had a "back end" team looking into it at that moment and shortly after that, the call was disconnected. I tried to call back to reconnect but was told that they couldn't reconnect me. The second time I tried seeking help with the chat box. Again, an hour or two later we ended up with a back end team looking into it. Then a message in the chat saying the specialist was disconnected. So I tried calling to reconnect and they said they could not and that the new agent I was speaking to said that they would have someone contact me to help out with my problem. I have not received that call.

Has anyone else had an issue similar to this?

Kevin_C · ‎January 25, 2022

Thanks for posting your concern here in Community, @6514321. I appreciate you reaching out to our support and I'm here to help you fix your duplicate entries for paychecks in QuickBooks Online (QBO).

You can manually delete the duplicate entries by locating them in QBO. To locate the paychecks, you can follow these steps:

Go to the Payroll menu.
Select the Employees tab, then click Paycheck list.
Locate the duplicate entries, then select the dropdown arrow under the Action tab.
You can also use the Filter option to easily locate the entries.
Select Delete.

Please note that if you don't have the option to delete it, you can reach out to our Payroll Support Team to ask for assistance.

Additionally, if you want to print your paychecks in QBO Payroll, you can utilize this article for the detailed steps.

We appreciate your patience as we work through this. Don't hesitate to leave a comment below if you have any other questions about duplicate entries for paychecks in QBO. I'm always here to help. Take care!

6514321 · ‎January 25, 2022

There aren't any duplicates in the Paycheck List, they only show up on Reports, like on the Profit & Loss Statement

MichelleBh · ‎January 25, 2022

Thanks for making sure the transactions aren't duplicated, 6514321. I want to stop this from happening to you as quickly as possible.

I'd also like to verify on your Direct Labor account what causes multiple entries. However, I'm incapable of pulling an account here since Community is an open forum.

Also, it seems that you've already checked all the necessary details and raised this to our backend team. Rest assured that our backend works relentlessly on your concern. What I can suggest at this time is either waiting for their call back or reaching them again. From there, you may request an update on your identified concern.

In addition, if you have the case ID readily available, provide it to our experts. This way, they can help and look for the details of your issue quickly.

Make sure to contact them within business hours to ensure a swift response.

Furthermore, check out these items below for year-end tasks and how to manage employee payroll:

I always check my notification to read all the response. That said, don't hesitate to mention my name if you have other concerns in your account. I'm happy to help again. Be safe, 6514321.

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Payroll Items appearing multiple times in reports