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M
mawais
January 11, 2022
Question

QBO Chat Support

  • January 11, 2022
  • 1 reply
  • 4 views

QBO Chat channel is closed since yesterday (01/10/2020) in all of my QBO accounts. Why this channel is closed and not enabled?

1 reply

J
Just_me
Level 3
January 11, 2022

Because, so far no one involved with Intuit/ QB believes is broken.  There have been multiple complaints, here in the community about it, since yesterday.  And EVERY time it is only said to  try incognito, or to clear your cache.  

    K
    Kurt_MQuickBooks Team
    QuickBooks Team
    January 11, 2022

    Thanks for reaching out here in the Community, @mawais. Let me share some information about your query.

     

    Please know that support hours for QBO start from Monday to Friday, 6 AM to 6 PM PT. For Saturdays, 6 AM to 3 PM PT. It applies to the Plus, Essentials, and Simple Start subscriptions. For Advanced, you can contact support any time, any day.

     

    If you’ve encountered an error in QuickBooks Online that appears to be a browser related problem, I recommend that we perform a browser trouble shooting to isolate the issue.

     

    To begin with, here’s how:

    1. Restart your browser.
    2. Use other browser like Incognito.
    3. Clear your browser’s cache and browsing history.

    Always remember that if you have any QuickBooks-related queries, you are welcome to submit them here again. It will be my pleasure to assist you in resolving these issues. Keep yourself safe! 

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