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J
JBRR
March 20, 2020
Solved

Restoring payroll data

  • March 20, 2020
  • 2 replies
  • 102 views

I had to restore QuickBooks and needed to go back several weeks. I now see a message that I am missing payroll data. Quickbooks is telling me to click Send Payroll Data from the Employees menu and hit the Send Button. Is it that simple or is there something else that I need to do?

    Best answer by Ashley H

    Hello there, @JBRR.

     

    I recommend recreating the missing Direct Deposit and Paychecks in your QuickBooks Desktop Payroll. The Payroll information may be missing due to a restored up file created before sending the paychecks. No worries, I have the perfect Community Article that goes more in detail and explains how to enter the information with ease: Recreate Paycheck in QuickBooks Desktop Payroll. 

     

    For paychecks that were issued the year before using the Payroll service, then you'd want to make sure the Historical Data is correct because this ensures the correct year-to-date totals.

     

    This should do the trick! Let me know how this goes for you. I'll be here if you need further assistance.

    2 replies

    Michael K
    Michael K
    Level 4
    March 20, 2020

    Hey there, @JBRR.

     

    Glad to have you here. If you're seeing the message, "This QuickBooks file may be missing some of the payroll data that you have already sent to the Payroll Service. Before creating any new transactions, you need to restore the missing data by clicking Send Payroll Data from the Employees menu and then clicking the Send button", sending payroll data is the right move. I see you've mentioned that you've already done this, so you're good to go!

     

    If you'd like to learn more, check out: Fix backup company file issues in QuickBooks Desktop

     

    Shoot me a reply if you have any other questions. I'm determined to be your one-stop shop for QuickBooks Desktop. Have a safe weekend.

    B
    Brittany1987
    April 6, 2022

    I'm.  Having the same issue except I get an error code when I send it stating it is rejecting my login, as if I don't have a payroll account. Error code 9000

    M
    Mark_RModerator
    Moderator
    April 6, 2022

    Let's get rid of the error so you can continue processing payroll, @Brittany1987.

     

    The error code 9000 happens if QuickBooks isn't able to communicate with its server. There are several reasons behind QuickBooks experiencing internet connectivity issues and fixing up these causes will automatically remove this error from the application. These are the following:

     

    • If your internet connection is not working properly.
    • Incorrect system date and time properties.
    • Your Internet browser’s security certificates are expired.
    • Your internet is facing a network time-out problem.

     

    You need to check your system time and date settings and change them if they are not set correctly. You can also try clearing your browser's cache and sending the payroll again.

     

    If the same thing happens, you can check this article for additional steps and resolution: Troubleshoot Payroll Service Server Error or Payroll Connection Error. The article is for QuickBooks Desktop Payroll, but it troubleshoots on the browser's connection.

     

    Once everything is fixed, you can now proceed with processing payroll. Then, run and customize your payroll reports after running payroll. This way, you can review useful information about your employee's paychecks.

     

    The Community forum is always open to help you again if you have additional questions about processing payroll. It's nice to work with you, @Brittany1987.

    D
    danis1
    March 8, 2023

    I have same issue but I have Quickbooks enterprise not desktop- my liabilities show paid and the payroll taxes are paid but not payroll data at all 

    K
    Kevin_CModerator
    Moderator
    March 8, 2023

    Thanks for chiming in on this thread, @danis1. Let me make it up to you by ensuring that you'll be routed to the best support available so that this gets sorted out immediately.

     

    As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. That said, I recommend contacting our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior.

     

    Here's how you can get in touch with an agent:

     

    1. In QuickBooks Desktop (QBDT), click Help.
    2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
    3. Click the Contact Us button in the Have a question? window.
    4. Enter your concern in the description box and select Continue.
    5. Choose either Chat with us or Have us call you.

     

    Please take note of our business hours to ensure we can attend to your needs.

     

    Additionally, check out this article in case you'd want to have a quick view of your payroll totals, including employee taxes and contributions: Create a payroll summary report in QuickBooks.

     

    I'm always around to lend a hand if you need more help with managing your payroll data or anything else related to QuickBooks. Take care and stay safe always!

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