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Restoring payroll data

Forum|Forum|6 years ago
March 20, 2020
2 replies
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I had to restore QuickBooks and needed to go back several weeks. I now see a message that I am missing payroll data. Quickbooks is telling me to click Send Payroll Data from the Employees menu and hit the Send Button. Is it that simple or is there something else that I need to do?

QuickBooks Desktop Payroll

Best answer by Ashley H

Hello there, @JBRR.

I recommend recreating the missing Direct Deposit and Paychecks in your QuickBooks Desktop Payroll. The Payroll information may be missing due to a restored up file created before sending the paychecks. No worries, I have the perfect Community Article that goes more in detail and explains how to enter the information with ease: Recreate Paycheck in QuickBooks Desktop Payroll.

For paychecks that were issued the year before using the Payroll service, then you'd want to make sure the Historical Data is correct because this ensures the correct year-to-date totals.

This should do the trick! Let me know how this goes for you. I'll be here if you need further assistance.

Michael K

Level 4

Hey there, @JBRR.

Glad to have you here. If you're seeing the message, "This QuickBooks file may be missing some of the payroll data that you have already sent to the Payroll Service. Before creating any new transactions, you need to restore the missing data by clicking Send Payroll Data from the Employees menu and then clicking the Send button", sending payroll data is the right move. I see you've mentioned that you've already done this, so you're good to go!

If you'd like to learn more, check out: Fix backup company file issues in QuickBooks Desktop

Shoot me a reply if you have any other questions. I'm determined to be your one-stop shop for QuickBooks Desktop. Have a safe weekend.

J

JBRRAuthor

Hello Michael,

Thanks for your guidance. I did that & I still have a problem which I probably did not accurately describe initially. There were 3 payrolls that I ran from the point to which I backed up & my QB payroll is showing that they are past due. I am guessing that I need to reenter data for those pay periods? How do I best do that and avoid the problem of paying out payroll & payroll taxes twice? I issue payroll with both checks and direct deposit.

Thanks for your attention to this and your continued assistance.

Jim

Bryan_M

QuickBooks Team

Hi There,

This worked great and resolved my missing paychecks that I've already paid. Now the taxes and liabilities from those paychecks are showing overdue. However I have already paid those. It appears the tax payments are also missing. How do I restore those to QB without paying the IRS twice?

Thanks

-Mabel

Great day, @CheeryLily. We're glad to hear that your initial issue about the missing paychecks has been resolved. Yet, I understand that other concern arises, such as overdue paychecks and missing tax payments. It's our pleasure to provide you with help today and fix this together.

Before anything else, I'd like to share insights into why there are overdue paychecks behind being paid on time. After that, we'll proceed to the resolution steps.

Even after you have paid the scheduled payroll on time, there's still a possibility the status will appear as overdue. It might be of incorrect payroll schedule of an employee or outdated payroll. You can follow the process below to fix this.

Let's start by updating your payroll tax table to the latest release to provide up-to-date, accurate calculations for federal and supported state taxes and payroll tax forms. Next, edit the payroll schedule to zero out the overdue. Here's how:

Click Payroll Center from under the Employees tab.
Select the payroll that shows an overdue status under the Employees Payroll menu.
Now from the Payroll Schedules drop-down list, choose Edit Schedule.
Change the paycheck dates and pay period dates and hit OK.

Once done, review and change the schedules for those employees who need modification. After that, delete the payroll schedule for an employee that's not in use.

Moreover, you can check out this article for more information: Fix overdue or red scheduled liabilities in QuickBooks Desktop.

Regarding your missing tax payments, if this is the 942 tax payment. There are reasons why it won't show. You can check the list below:

There's a liability check created that covers the amount of the missing liability.
Overpayment of the liability.
Your liability is mapped to a different account, not for payroll.
The liability account use is marked inactive in QuickBooks.
When creating a liability check, the starting or ending period is incorrect.

However, if all of your tax payments aren't showing, this means you have one more tax item that doesn't have payment frequency selected. For example, monthly, quarterly, or annually. To get this fix, click the Go to Schedule Payments link in the message and then select payment frequencies for any tax where they're missing.

Note that this can happen if you add a new tax and don't schedule payments for the tax or if you've previously scheduled the payment. But, the governing agency changes the schedule options.

However, I recommend contacting Desktop Payroll support to ensure your payroll and tax liabilities are calculated and formatted correctly.

Feel free to utilize these articles to help you manage your QBDT Payroll account:

Thank you for posting here. Know that we're available 24/7, and if you have additional questions, please reply to this thread. We'll be happy to answer it. Take care, and have a great day!

D

danis1

I have same issue but I have Quickbooks enterprise not desktop- my liabilities show paid and the payroll taxes are paid but not payroll data at all

K

Kevin_C

Moderator

Thanks for chiming in on this thread, @danis1. Let me make it up to you by ensuring that you'll be routed to the best support available so that this gets sorted out immediately.

As much as I'd like to take care of this, the Community is a public platform, and we want to protect your security and privacy. That said, I recommend contacting our Technical Support Team. One of our experts has the necessary tools to check your account securely and perform a screen-sharing session to conduct further investigation into this behavior.

Here's how you can get in touch with an agent:

In QuickBooks Desktop (QBDT), click Help.
Choose QuickBooks Desktop Help or press F1 on your keyboard.
Click the Contact Us button in the Have a question? window.
Enter your concern in the description box and select Continue.
Choose either Chat with us or Have us call you.

Please take note of our business hours to ensure we can attend to your needs.

Additionally, check out this article in case you'd want to have a quick view of your payroll totals, including employee taxes and contributions: Create a payroll summary report in QuickBooks.

I'm always around to lend a hand if you need more help with managing your payroll data or anything else related to QuickBooks. Take care and stay safe always!

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