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tyleranne06
January 29, 2022
Question

Retrieving past payroll data from Enhanced Payroll?

  • January 29, 2022
  • 7 replies
  • 41 views

I have QB Desktop and Enhanced Payroll. My hard drive crashed and cannot be recovered. I have restored the last company file I had saved elsewhere, but that was from October 2020. (Lesson learned the hard way...) I am trying to see if there is a way to retrieve the payroll information sent to Intuit so that I can import it back into QB. I know that my employees are still able to view all of the information through Workforce, so Intuit has the records I'm needing. Is there a way for an admin to access all employee records? Or anyway for QB to communicate with Payroll to import the information I previously sent back in? Worst case scenario, I can manually record the previous pay history from each employee's Workforce, but it seems like there would be a way to just import it back in since the information still exists.

7 replies

LieraMarie_A
LieraMarie_A
Level 8
January 29, 2022

Hi there, @tyleranne06.

 

When something happens to the hard drive, it would be uneasy to retrieve the files stored in it. You may want to reach out to your IT professional to recover it. You may also look for any recent backup copy from your external so you can restore them in QuickBooks Desktop.

 

As another option, you can prepare historical data in an Excel file. Then, use a third-party importer tool. Otherwise, I'd suggest recreating these paychecks. We have an awesome guide that explains how to enter the information with ease. Check out this link: Recreate Paycheck in QuickBooks Desktop Payroll. 

 

You can also check out this article to see the lists and transactions you can import using IIF files: Export, import, and edit IIF files.

 

Please come back and post a comment below if you need more help with restoring your files. The Community is always ready to help.

S
Splenium
January 26, 2024

Hi @LieraMarie_A , @DebSheenD , or QB colleague that has expertise in this matter,

 

I have QB Desktop Pro & Enhanced Payroll, and I am having the same issue here. My old QB Desktop Pro company file is on a computer that is no longer working. So I am working with the latest backup company file that is missing the last 2 payrolls I did in December 2023 (last month), and I am attempting to restore them.

 

I have followed all the steps in the article you mentioned: https://quickbooks.intuit.com/learn-support/en-us/help-article/product-setup/recreate-missing-voided-direct-deposit-paycheck/L4pGJHlIZ_US_en_US on 1 paycheck (to see if it worked, before doing the others), sent the payroll data to Intuit, and I saw in the progress status windows that there was some "payroll copying" happening, and even got success messages from Intuit after sending the payroll data. So far, it sounded good.

 

However, after that operation complete, I am not seeing any changes on my end:

  • The initial paycheck I had sent to Intuit in December has not been restored.
  • The paid liabilities from December connected to this paycheck have not been restored either. Instead, the payroll liabilities that got created after I followed the steps to recreate the paycheck outlined in the article above are showing up under the "Pay liabilities" tab as if I had not already paid them in December. 

 

The article does not detail how things are supposed to look like in QB after completing the steps but it looks like nothing "sync-ed".

 

Also, I contacted Support by phone before doing all this, and the person I talked to did not know how to fix this, and they didn’t seem to be able to forward me to someone that did. I had to look for the answer myself, and found this.

 

So how do we fix this now? e.g:

  • Restore the paychecks
  • Restore the payroll liability payments

so my account looks correct, and my taxes can get calculated properly?

 

I need to file the Q4 tax documents by January 31st (a few days away), and I don’t want to do this at the last minute so a fast & accurate response is needed. If you could please have someone on your team that has expertise in fixing this issue contact me at the phone or email connected to my Intuit ID ASAP, that’d be the best. If not, an answer here now is 2nd best.

 

Thank you for your help,

 

Chamsi

S
Splenium
January 26, 2024

After posting the above, I found this article https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/deleted-payroll-data-enhanced-payroll/01/694497#M49967 that might be able to help:

  • Restore the paycheck (manually)
  • Restore the payroll liabilities (manually)

 

A few questions came up:

  • What should I do when QB prompts me to send the payroll data to Intuit after this manually recreated paycheck? 
  • Should I not send it? If I don’t send it, Intuit might give me an error issue the next time I want to use payroll as it happened before. In which case, how should this be handled?

 

In any case, I will try this & hope this will help me & everyone reading this.

 

With that said, I am not sure if the last payroll data sent to Intuit from the paycheck that was recreated its going to create issues now. 

  • Can I delete that paycheck, even though its data was sent to Intuit? If you could please let me know how to handle this, that would be great.

 

Thank you for your help,

 

Chamsi

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