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C
CaitlinHobbs
January 8, 2021
Question

Unable to log into WorkForce

  • January 8, 2021
  • 14 replies
  • 129 views

I've been trying to log into WorkForce all week to enter my payment information so I can receive my paycheck, but every time I do so I get the error message of "There’s an issue on our end. We’re on it." this has been happening all week every time I attempt to log in. I can sign into TSheets just fine. Is there something I'm missing or something my employer may have to do? I've already attempted it in multiple browsers and in incognito windows.

14 replies

C
ChristieAnn 11
Level 9
January 9, 2021

Hi there, CaitlinHobbs.

 

Thank you for posting here in QuickBooks Community. I appreciate you providing the troubleshooting steps you've done to resolve the issue about log into WorkForce.

 

However, the error "there’s an issue on our end. We’re on it" is currently under investigation. We already submitted a notification about this, and our engineers are now working to fix it as soon as possible.

 

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. 

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Type unable to log into the WorkForce in the Type something field.
  4. Click I still need a human.
  5. Hit Contact us.
  6. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

 

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

 

Please refer to this article to see different information on how you can view your paychecks, W-2s, and other employment info such as your home address and bank account info through QuickBooks Workforce: View your paychecks and W-2s in QuickBooks Workforce.

 

Keep me posted about this or if there's anything else I can help you with. I'd be happy to offer further assistance. Have a good one.

H
harleycaldwell
December 3, 2021

I am the employer.  One of my employees can't log in to workforce to see her paystubs.  I talked to SEVEN humans yesterday.  Nobody could solve the problem.  I followed all instructions and was finally told to wait two weeks and see what happens.  An employee cant wait two weeks.

C
Carneil_C
Level 6
December 3, 2021

Thanks for getting back to us, @harleycaldwell. I’ll be glad to share some workarounds and information about this issue.

 

This isn't the kind of service that we want our customers to experience. At this time, we have an open investigation for this exact issue you stated above. Our engineers are aware of this and are working to find the root cause to resolve this issue. 

 

As a workaround, the first thing I can suggest is to look at a possible browser issues. Stored cache can caused unexpected issues so let's try to do some basic browser troubleshooting actions first.

 

Here’s how:    

   
   1. Restart your browser.
   2. Open your browser's private window.
   3. Clear your browser’s cache.

 

If issue persists, I suggest contacting our QuickBooks Online Support  so that you'll be added to the list of affected users and be notified via email of any updates.

 

If you have any trouble with any transactions in QuickBooks Online, please let me know and I’ll do everything I can to help here in the Community!

G
GeneJockey
January 27, 2021

I had the same problem and I feel your pain! My issue was because the QB administrator email cannot be the same as the one used to invite an employee via Workforce. 

 

Try the following:

- Open QB

- Goto Employees>Manage Payroll Cloud Services

- Click "Invite employees" and login using your normal account email and password

- In the window showing all the names, check the check box next to the name of the person (on the left) (in my case, it was me, the administrator) IT's VERY IMPORTANT TO CHECK THE BOX ON THE LEFT FIRST!!!

- Click in the window where the email address is, delete it and write in a different email address (I used my personal email)

- Click "Send Invite"

You should get a new invitation to the personal email address. If you don't click that left checkbox first, it won't change your email and will keep sending invitations to the administrator's email address. This has been driving me nuts for months. I'm so glad I finally worked it out. I hope it works for you. 

 

    H
    Happy8
    September 21, 2021

    Mine is doing the same thing I've tried different devices n computer and it still want work hopefully it gets fixed soon

    A
    AbegailS_
    Level 6
    September 21, 2021

    Thank you for providing details, Happy!

     

    I'm here to provide you other options to fix your payroll concern.

     

    Let's use a private browser to access your QuickBooks Online account. There are times that cache and cookies stored on the browser cause problems when running websites. Refer to these shortcut keys to open a private browser:

     

    • Google Chrome: press Ctrl + Shift + N 
    • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
    • Safari: press Command + Shift + N

     

    If this works, let's clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

     

    If the issue persists. I'd recommend contacting our Customer Care Support so they can check why you're experiencing this issue. Let me show you how:

    1. Go to the Help icon.
    2. Select Contact Us.
    3. Enter Unable to Access Workforce in the What can we help you with? field.
    4. Click Let's talk.
    5. Choose Start messaging or Get a callback.

     

    You can also review our support hours to make sure we can assist you immediately.

     

    Take note that when logging in to QuickBooks Workforce runs smoothly on the latest versions of Chrome, Firefox, and Safari (for Mac).

     

    In case you want to learn some tips on managing your payroll and your employees? Check them out on the Payroll articles list page.

     

    Please tag me anytime for updates on how it goes. I'll be right here to assist you further.

     

    H
    Hearty581
    November 1, 2023

    Yes, I'm also having trouble  getting signed in for quickbook workforce

    R
    Rasa-LilaMQuickBooks Team
    QuickBooks Team
    November 1, 2023

    Thank you for joining this thread, Hearty581.

     

    I can help and provide answers to any concerns or questions you may have about QuickBooks. However, I have to ask for more details on what you're experiencing.

     

    Did you receive any error messages or codes when logging in to the program? May I know if you're an employee or an employee? Any information you can provide ensures a timely resolution.

     

    Feel free to click the Reply button below and leave your comments in the field. I look forward to working with you again. 

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