Unable to log into WorkForce

Hi there, CaitlinHobbs.

Thank you for posting here in QuickBooks Community. I appreciate you providing the troubleshooting steps you've done to resolve the issue about log into WorkForce.

However, the error "there’s an issue on our end. We’re on it" is currently under investigation. We already submitted a notification about this, and our engineers are now working to fix it as soon as possible.

I suggest contacting our QuickBooks Support Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved. 

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Type unable to log into the WorkForce in the Type something field.
4. Click I still need a human.
5. Hit Contact us.
6. You'll be routed into the How can we help? page. Then, select how you want to contact them and fill in the information.

You can browse this article to learn more about the different types of support we offer at Intuit and its availability: Support hours and types.

Please refer to this article to see different information on how you can view your paychecks, W-2s, and other employment info such as your home address and bank account info through QuickBooks Workforce: View your paychecks and W-2s in QuickBooks Workforce.

Keep me posted about this or if there's anything else I can help you with. I'd be happy to offer further assistance. Have a good one.

trying to reach a human....and there is no option for that.  Only chat....I have tried to set up a chat 5 times now and it doesn't even take me to a chat box...just has me fill in my info, hit submit and then NOTHING. NOT A THING. NADA ZIP ZILTCH.  Pretty freaking frustrated and highly upset that I have NO OTHER WAY to get in touch with ANYONE over at Quickbooks.  WTH.

This is not the impression we want you to have, @Kelly61.

Let's run your QuickBooks Online account using a private browser. There are times that cache and cookies stored on the browser cause problems when running websites. Refer to these shortcut keys to open a private browser:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, go to the Help icon and click the Contact us button. 

If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If not, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks. 

Another option is to connect with them via browser. Here's how:

1. Head to the Contact support page at this link.
2. Choose QuickBooks Online. 
3. Click on Search for something else and enter a brief description of your concern in the search box.
4. Hit Search.
5. Select Start a Message.

You can also use our QBO test drive to initiate a chat with our QBO care team. To do so, refer to these steps:

1. Head to QBO test drive at this link.
2. Click the Help menu and select Contact us.
3. In the What can we help you? field, enter your concern.
4. Hit Continue.
5. Choose Chat with us. 

I also encourage you to visit our QBO Help page. From there, you can browse articles or get some ideas from other QuickBooks users and experts. This way, you'll get more insights that can help you with your QuickBooks tasks. 

Please know that you can always post here in the Community for any concern you have with QuickBooks. I'm always here to help you. Have a good one. 

I had the same problem and I feel your pain! My issue was because the QB administrator email cannot be the same as the one used to invite an employee via Workforce. 

Try the following:

- Open QB

- Goto Employees>Manage Payroll Cloud Services

- Click "Invite employees" and login using your normal account email and password

- In the window showing all the names, check the check box next to the name of the person (on the left) (in my case, it was me, the administrator) IT's VERY IMPORTANT TO CHECK THE BOX ON THE LEFT FIRST!!!

- Click in the window where the email address is, delete it and write in a different email address (I used my personal email)

- Click "Send Invite"

You should get a new invitation to the personal email address. If you don't click that left checkbox first, it won't change your email and will keep sending invitations to the administrator's email address. This has been driving me nuts for months. I'm so glad I finally worked it out. I hope it works for you. 

Mine is doing the same thing I've tried different devices n computer and it still want work hopefully it gets fixed soon

Thank you for providing details, Happy!

I'm here to provide you other options to fix your payroll concern.

Let's use a private browser to access your QuickBooks Online account. There are times that cache and cookies stored on the browser cause problems when running websites. Refer to these shortcut keys to open a private browser:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If this works, let's clear the cache and cookies of your browser. If not, you can use another supported browser. Possible that your current browser may have a temporary issue with QuickBooks.

If the issue persists. I'd recommend contacting our Customer Care Support so they can check why you're experiencing this issue. Let me show you how:

1. Go to the Help icon.
2. Select Contact Us.
3. Enter Unable to Access Workforce in the What can we help you with? field.
4. Click Let's talk.
5. Choose Start messaging or Get a callback.

You can also review our support hours to make sure we can assist you immediately.

Take note that when logging in to QuickBooks Workforce runs smoothly on the latest versions of Chrome, Firefox, and Safari (for Mac).

In case you want to learn some tips on managing your payroll and your employees? Check them out on the Payroll articles list page.

Please tag me anytime for updates on how it goes. I'll be right here to assist you further.

I talked to 7 count it 7 humans yesterday.  Nobody was able to solve the problem of my employee not being able to log in.  I was finally told to wait two weeks and see if it straightened itself out.  An employee can't wait two weeks.

I am the employer.  One of my employees can't log in to workforce to see her paystubs.  I talked to SEVEN humans yesterday.  Nobody could solve the problem.  I followed all instructions and was finally told to wait two weeks and see what happens.  An employee cant wait two weeks.

Thanks for getting back to us, @harleycaldwell. I’ll be glad to share some workarounds and information about this issue.

This isn't the kind of service that we want our customers to experience. At this time, we have an open investigation for this exact issue you stated above. Our engineers are aware of this and are working to find the root cause to resolve this issue. 

As a workaround, the first thing I can suggest is to look at a possible browser issues. Stored cache can caused unexpected issues so let's try to do some basic browser troubleshooting actions first.

Here’s how:    

   
   1. Restart your browser.
   2. Open your browser's private window.
   3. Clear your browser’s cache.

If issue persists, I suggest contacting our QuickBooks Online Support  so that you'll be added to the list of affected users and be notified via email of any updates.

If you have any trouble with any transactions in QuickBooks Online, please let me know and I’ll do everything I can to help here in the Community!

We have 180 employees and there are constantly issues with Workforce, employees not being able to log in, getting messages like "Your employer has adjusted your access to Workforce. You'll need to reach out to them to regain access"......

This was for an employee that has been with us for a long time and signed up for workforce. I did not change anything. QB needs to find a different company to work with, to many issues and no number to call. Not even for the administrator. I have to do the chat just like the employees and then they won't help me because the employee is not in my office. No the employee is 150 miles away form where I work.

It's a disgrace that this keeps being an issue.

I have been having the same exact issue, tryed to maybe make a new acount now its made me a business acount which I don't want. I just need to get into my employee acount so I can see my paystubs. I keep rechanging my login password to get in and it keeps telling me there is an error on our end. I have tryed to use the help button but now it won't even show up on my quick books. It only gives me access to the login with no help icon.

Hi there, @Babi2003.

Thank you for posting here in QuickBooks Community. 

Let's use a private browser to manage your QuickBooks Online account. The browser's cache and cookies can occasionally interfere with the proper operation of websites. Use the following shortcuts to launch a private browser:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, go to the Help icon and click the Contact us button. 

If this works, let's clean your browser's cache and cookies. If not, you can use another browser that is compatible. It's possible that QuickBooks is temporarily having a problem with your current browser. 

if the problem continues. I'd advise getting in touch with our Customer Care Support so they can investigate the cause of your problem. 

If you're interested in learning some advice on how to manage your payroll and employees? Visit the Payroll articles list page to read more about them. 

Keep me posted about this or if there's anything else I can help you with. I'd be happy to offer further assistance. Have a good one.

Yes, I'm also having trouble  getting signed in for quickbook workforce

Thank you for joining this thread, Hearty581.

I can help and provide answers to any concerns or questions you may have about QuickBooks. However, I have to ask for more details on what you're experiencing.

Did you receive any error messages or codes when logging in to the program? May I know if you're an employee or an employee? Any information you can provide ensures a timely resolution.

Feel free to click the Reply button below and leave your comments in the field. I look forward to working with you again.