Question

File Doctor Program Does NOTHING

Forum|Forum|2 years ago
January 19, 2024
3 replies
3 views

Im using 2019 pro desktop
yes i know its a little out of date
i have uninstalled quickbooks along with the tool hub
reinstalled both and installed up to the latest and greatest versions that are available
now quickbooks will at least open where as before it wouldnt even open
but when i open my company file it just instantly freezes and have to do a forced shut down.
Have been trying to use the file doctor and its been running off and on for over 36 hours and when i open it up and select the file i want it to fix it just sit there idle and does nothing.
I even let it sit for 18 hours and does nothing. I never changes i get no error codes i get nothing
This tells me there has to be something wrong with the file doctor program itself cause it sits idle and does nothing and also probly something wrong with my file.
Any and all help will be appreciated.

M

MirriamM

QuickBooks Team

Hi there, farasautorepair.

I want to make sure that the issue you're having with QuickBooks Desktop (QBDT) gets resolved. And I appreciate you performing some troubleshooting steps to fix the issue. However, since you continue to experience the same problem, I recommend reaching out to our Customer Care Team for further assistance. They have extra tools, such as screen sharing, that can help isolate the issue.

To reach them, here's how:

On your QuickBooks account, go to the Help menu at the top.
Select QuickBooks Desktop Help.
Choose Contact Us.
Enter the issue or topic in the field box.
Follow the onscreen instructions.

You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

In case you need other helpful articles in the future, you can always visit our site: Help articles for QuickBooks Desktop.

Feel free to get in touch with me here for any other QuickBooks-related concerns. I'm always here to assist you.

4

4Gal

Level 5

@farasautorepair

Can you open the sample file without any issue?

F

farasautorepairAuthor

I can open a sample file yes
Its slow but i can get one open.
As far as opening my file No Instant lockup and then have to force close the program
Have been trying to use the file doctor and it will say its running and the bar is moving but nothing is happening. If you look at the task manager so see if its doing any work its just sitting there idle and nothing ever changes.

F

farasautorepairAuthor

So if quickbooks wont open the company file and it crashes and the file doctor doesnt do anything towards fixing the company file.
Is there anyway to get the company file fixed?

what are the options at this point?

4

4Gal

Level 5

@farasautorepair

Is there anyway to get the company file fixed?
what are the options at this point?

You can contact Fiat Lux in private. They can fix many types of errors that QB Tool Hub cannot fix.

C

CharleneMaeF

QuickBooks Team

I appreciate you for getting back on this thread, farasautorepair.

I understand the importance of accessing your books to review and track your transactions. With that said, I'd like to take this opportunity to address the issue.

Since the company file can’t be fixed by using the File Doctor, I recommend contacting our QuickBooks Support Team. They have tools to help you restore your data. I've included the steps to contact support below.

Go to the Help menu.
Select QuickBooks Desktop Help.
Click Contact Us.
Give a brief description of your issue.
Once done, click Message Us or Let's talk.

I appreciate your patience in light of this issue. If you have any other concerns regarding working and managing books, please let me know, and I'll help you out.

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