I paid for 10 users. My server is connected to the internet. A list of users is available 24/7. If I had 50 machines I could still only have 10 users. My work stations will not operate without an internet connection to verify the subscription about every 10 days. What is QuickBooks so paranoid about when they can verify all activity via the server??? When downloads go to workstations there are product offers which should only be going to the prime contact not operators. Let your programmers see what it is like from the paying customer side and then you may begin to understand customer service.
I probably need to start a new thread but since I'm here.. I have a client that just purchased the Quickbooks desktop version a couple of months ago. She has NO internet. QB has been working fine but now won't open and has a message saying that it can't connect to the internet to verify the subscription service.
Thanks for taking the time to follow along with the thread and sharing your concerns.
Although it's not recommended, your client can use QuickBooks Desktop without an internet connection. However, periodically they will need to connect to the internet to verify their subscription. QuickBooks Desktop requires internet connection so release updates can be sent to the user and their subscription can be verified.
Once your client connects to the internet, the can use the steps I've included below to verify the subscription.
Here's how:
Click on the Help menu.
Choose Manage my license.
Select Sync license data online.
Once the license data has been synced, hit OK.
While your client is still connected to the internet, I recommend downloading the latest updates. This way, your client can ensure they have the most recent release. You can see how to update QuickBooks in our help article: Update QuickBooks to the latest release.
I also wanted to share our System Requirements guide. This way, you can see what is recommended and required to use QuickBooks Desktop.
Please let me know if you have any questions or concerns. I'm always here to lend a hand. Take care!
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