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A
Anonymous
October 28, 2023
Question

Incorrect product number?

  • October 28, 2023
  • 2 replies
  • 3 views

I'm attempting to upgrade from 22 Enterprise to 24 Enterprise. Every time I type in the known correct license and product number, that I am pulling directly from my 22 Enterprise install, it says I have the wrong product number. I am doing this on a Remote Desktop session of a VM in Azure, this is the only way I have to access this machine (as it's in Azure). Is this being caused by RDP, and if so is there a way around it? If not why else would it tell me I have the wrong info?

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
October 28, 2023

Login to your CAMPS and check your product code for QBD 2024. 

A
Anonymous
October 28, 2023

Hello there, @2290495.

 

I appreciate you for posting to the Community and bringing this concern to our attention. I’ve checked my resources here and found that there is already an ongoing investigation about installing QuickBooks Desktop (QBDT) 2024.

 

Currently, our engineers are working diligently to get this sorted out and resolved as soon as possible. Since they are working on this internally, please know that we cannot provide a turnaround time regarding their efforts.

 

In the meantime, you can contact our Technical Support Team. This way, you can be added to the list of affected users and receive updates via email once a fix is available. You can inform them to add you to the list affected by INV-94772.

 

If you still have access to your old company file, here's how you can reach out to them:

 

  1. From your QuickBooks Desktop account, click the Help menu at the top.
  2. Click the QuickBooks Desktop Help menu and select Contact Us.
  3. Provide information about this concern in the search box, then select Continue.
  4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
  5. Please enter the code that will be sent to you via email and select Continue.
  6. From there, could you select how you want to connect with us? It’s either to chat with us or Have us call you.

 

On the other hand, you can refer to this article for their support hours and schedules to contact them at your convenience. This article also includes their contact number at the bottom of the page: Contact QuickBooks Desktop support.

 

We appreciate your patience while we're working on this one. Please know that I’m always here whenever you need more assistance with QuickBooks. Stay safe!

I
ITEngineer80
November 10, 2023

Will you be commenting here when this issue has been resolved by chance? I'm having the same problem this morning as I'm attempting to upgrade our server and the 10 stations attached to it. 

 

I'm in queue to get a call from support to add myself to the list as we speak. Just figured I'd ask this question while I wait. 

 

I'm using an Enterprise 2023 product key trying to install Enterprise 2024 Desktop. 

M
MirriamMQuickBooks Team
QuickBooks Team
November 10, 2023

Hi there, ITEngineer80.

 

I can see the urgency of installing QuickBooks Desktop Enterprise 2024. As per the status of the investigation, it is still in progress. 

 

I know it's been a while, but rest assured our engineers are doing their best to get you back on track as soon as possible. If you haven't contacted our Customer Care Team, I suggest getting in touch with them. They can add you to our notification list and keep you updated on the progress of the investigation.

 

To reach them, here's how:

 

  1. On your QuickBooks account, go to the Help menu at the top.
  2. Select QuickBooks Desktop Help. 
  3. Choose Contact Us. 
  4. Enter the issue or topic in the field box. 
  5. Follow the onscreen instructions.

 

You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

 

Once you have successfully installed QuickBooks Desktop, you will be prompted to activate and update it. If you need any assistance with this process, here's a helpful guide on how to activate QuickBooks Desktop.

 

Thank you for your patience and understanding while we work to resolve this matter, ITEngineer80. If you have any further concerns or queries about installing QuickBooks Desktop, please don't hesitate to reach out. Have a great day!

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