Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
M
markg22b
September 14, 2022
Solved

Moving QB 2017 to new computer?

  • September 14, 2022
  • 1 reply
  • 18 views

Attempting to move QB 2017 from a Win7 machine to new Win11.

We followed the instructions for the migrator and successfully have the data on a flash drive.

We inserted the flash drive in the new Win11 machine. Executing the flash drive migrator.exe file opens a window requesting the temporary password which we supplied and was accepted.

However, the next window to persistently fails with the unhelpful comment: 'Something went wrong, Try again later;'

QUESTION 1: Is the process failing due to QB being 2017 and Intuit wants a current version?

QUESTION 2: We started to try the manual process but we need to clarity something first. The 'find account' page says it works across Intuit's programs. But, If we have data files for two different instances of QB for two different companies we're concerned that having the same account number might mix up and automatically (in some way) the data files and not keep them separate as they are now?

Mark

Best answer by Mich_S

We don't want you to have this kind of experience while moving QuickBooks Desktop to a new computer, @markg22b. I'm here to ensure you'll get this done seamlessly.

 

When moving QuickBooks to a new device, there are system requirements you take into consideration. You will get the above-mentioned error message if the criteria are not satisfied. The following operating systems work with QBDT 2017:

 

  • Windows 10, all editions including 64-bit, natively installed
  • Windows 8.1 (Update 1), all editions including 64-bit, natively installed
  • Windows 7 SP1, all editions including 64-bit, natively installed
  • Windows Server 2012 R2, Windows Server 2008 R2

 

Furthermore, since you're restoring the file per business if you manually move QuickBooks, data files will not be affected or mixed up.

 

Feel free to check out these handy articles on how you can manage installation:

 


Hope everything goes well on your end. Reach out back for additional concerns regarding this or QuickBooks. We'll do our best to respond as soon as possible. Take care.

1 reply

M
Mich_SAnswer
Level 5
September 14, 2022

We don't want you to have this kind of experience while moving QuickBooks Desktop to a new computer, @markg22b. I'm here to ensure you'll get this done seamlessly.

 

When moving QuickBooks to a new device, there are system requirements you take into consideration. You will get the above-mentioned error message if the criteria are not satisfied. The following operating systems work with QBDT 2017:

 

  • Windows 10, all editions including 64-bit, natively installed
  • Windows 8.1 (Update 1), all editions including 64-bit, natively installed
  • Windows 7 SP1, all editions including 64-bit, natively installed
  • Windows Server 2012 R2, Windows Server 2008 R2

 

Furthermore, since you're restoring the file per business if you manually move QuickBooks, data files will not be affected or mixed up.

 

Feel free to check out these handy articles on how you can manage installation:

 


Hope everything goes well on your end. Reach out back for additional concerns regarding this or QuickBooks. We'll do our best to respond as soon as possible. Take care.

M
markg22bAuthor
September 14, 2022

We decided to make the process easier and transfer the other company (QB 2022) that currently runs on a Dell Windows 10 laptop to the New Lenovo laptop and New Dell desktop.

 

We \used the migration tool. We first transferred to the new Dell desktop which was *successful.

However, when we tried transferring to the new Lenovo Win11 laptop the process failed upon clicking either the .bat or .exe file.

 

We have another identical (I purchased both laptops at the same time last week at Costco) New Win11 Lenovo laptop. Failed.

 

Here are the additional steps we took to weed out any possible interference:

1. Created a new migration flash drive from the same old laptop and changed the one-time password.

2. Reformatted the flash drive

3. Ran the migration .exe file with Windows compatibility

4. Instead of creating the migration flash drive on the old laptop we created the flash drive using the 'just transferred' QB on the New Dell laptop.

 

ALL attempts failed with the identical error message: 'QB migration failed unexpectedly'

 

Suggestion?

JessT
JessTModerator
Moderator
September 15, 2022

Hi markg22bb,

 

It seems like the migrator tool will not work on your Lenovo. We can check that one with the help of our Support team. However, you may also consider downloading the installer from our website to that computer and doing the installation process. Then, just back up and restore your company files.

 

Check out the Download and Updates page and select no on the question about multiple computers so you can proceed on downloading the install manager. Just run it to download the installer.

 

Please refer to this article: Move your company files to another computer.

 

Let us know if you have questions along the way. Have a good one!

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement