Opening a Company file located on a network drive

I appreciate for sharing the details with me, Glen.

I'd be glad to help you get around the error you received in opening your company file.

The error H202 will prompt when your company file is located on another computer and need some connection. To isolate this issue, You'll want to ensure your QuickBooks Desktop (QBDT) software is updated to the latest release. This way, we can ensure the program is packed with the newest features and fixes. Let me show you how.

1. Go to the Help menu.
2. Select Update QuickBooks Desktop.
3. Go to the Update Now tab. 
4. Select Get Updates to start the download.
5. When the download finishes, restart QuickBooks.
6. Then accept the option to install the new release.

You can also check this link for more details: Update QuickBooks Desktop to the latest release.

If this not the case, I recommend copying or moving your company file to your computer hard drive. Let me also add this article that you can use for additional troubleshooting steps : How to fix Error H202 and H505.

I'm also add these links that you can utilize for future tasks. These can walk you through the steps on how to back up and restore your company file from other computers:

• Back up your QuickBooks Desktop company file
• Restore a backup of your company file

Tag me in your reply if you have other follow-up questions opening your company file. I'm always around ready to help you. Have a great week ahead!

I have updated QB. It is up to date on both PC's that I am currently using.

As I explained my company file is on a network drive... not on a computer

Can you please tell me how to open it in multi-user mode? that is what I asked.

Quickbooks is up to date on both PC's I am using to access this file

As I mentioned this file is on a network drive and we do not want to move it to a PC

You have ignored my question

Why wouldn't you get someone who actually knows the answer to my question rather than ignore the question hoping that updating will fix it. If you don't know the answer just say so and then find someone to help you who does know... Would you please see if someone has solved this issue, Please? 

Can you please have a supervisor look at my question...

Hi there, GlenBurton2010.

I appreciate you for letting us know your QuickBooks is up to date.The information shared will guide us on the next steps we’ll have to perform to open the company file.

We’ll have to run the QuickBooks Tool Hub to resolve the error and then perform the troubleshooting in the main drive or server. Let me guide you on how to download the utility.

1. Make sure to close QuickBooks.
2. Next, download the most recent version of the QuickBooks Tool Hub.
3. Then, save the file where you can easily find it.
4. Next, open the file you downloaded (QuickBooksToolHub.exe).
5. Follow the on-screen steps to install it.
6. Once done, double-click the icon on your Windows desktop to open the tool.

To run the QuickBooks Database Server Manager on the server:

1. In the QuickBooks Tools Hub screen, tap the Network Issues menu on the left panel.
2. Pick QuickBooks Database Server Manager. If QuickBooks isn’t on your server, it'll prompt you to install it.
3. Inside the QuickBooks Database Server Manager, choose Start Scan if you see your company file folder(s).
4. If you don't, browse to the location of the company file and then select Start Scan.
5. The QuickBooks Database Server Manager will repair your firewall permissions automatically.  
6. When the scan finishes, hit Close.
7. Open QuickBooks on each workstation where you see Error H202.
8. Choose File and Switch to Multi-user Mode.

If the issue persists, perform Solutions 3-6 in the following guide. From the article, you can also get the download link for the QuickBooks Tool Hub: How to fix Error H202 and H505.

For additional resources, these articles contain solutions on how to resolve if you’re unable to open the company file and other multi-user issues.

• Error H202: when hosting company file on a non-Windows Server
• QuickBooks Desktop doesn't start or won't open

Don’t hesitate to leave a comment below if you have additional questions about QuickBooks. I’ll get back to answer them for you. Have a good one.

Hi Glen,

I have the same problem did you manage to fix your issue?

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@GlenBurton2010 wrote:

Quickbooks is up to date on both PC's I am using to access this file

As I mentioned this file is on a network drive and we do not want to move it to a PC

 

You have ignored my question

 

Why wouldn't you get someone who actually knows the answer to my question rather than ignore the question hoping that updating will fix it. If you don't know the answer just say so and then find someone to help you who does know... Would you please see if someone has solved this issue, Please? 

 

Can you please have a supervisor look at my question...

 

 

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@Matthew 34 

How many user license do you have? Which QB Desktop year version?

Hi , I have similar problem, 

using NAS for file storing.

The problem is , there is no much option to install DataBase Server Manager on NAS, since all access is always from outside PC 

Hello there, rad6.

I'm here to hare information about NAS compatibility with QuickBooks Desktop.

NAS is no longer applicable for the later versions of QuickBooks Desktop like Enterprise 2019 to host in multi-user.

To get the best experience, we use the QuickBooks Desktop Database Server Manager in a multi-user setup for QuickBooks Desktop. You may take a look at our system requirements.

You can also check out this article about specific types of networks you can use to run QuickBooks: Recommended networks for QuickBooks.
 

Anything else you need help with can be answered in the Community. Feel free to visit us again for more questions. Stay safe and have a good one.

So storing the quickbooks data file on the NAS is not supported?!   We have to store it locally and run the database server?

So are you saying we can not store the company file on a NAS server?

@bkoehn 

A network drive (NAS) should not be used to host the multi-user Company file. QuickBooks will not work reliably and may give H505 or other errors. This is because the QuickBooks database manager needs to run on the same computer hosting the Company file. A 3rd party solution can be used if users in one of the shared locations need to use QuickBooks in multi-user configuration. The folder containing the Company file can be hosted on a server. It can also be hosted on a peer computer by using the Windows drive mapping technique to emulate a network drive on the peer computer, as required by that 3rd party solution.