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S
straysaver
August 19, 2024
Question

Cannot reinstall QB Pro 2008 desktop on new PC

  • August 19, 2024
  • 1 reply
  • 98 views

Hello all,

 

I am a very unhappy camper right now.  Here's my sad story.

 

We purchased a copy of QB Pro 2008 (desktop) when we opened our small business in early 2008.  The software has been working perfectly for our relatively simple, little business.

 

Unfortunately, our desktop computer failed with a firmware issue on the mother board, and we were forced into getting another desktop.  Professional technicians moved all that they could and reinstalled what was possible.  However, we are responsible for reinstalling QB.  The files were recovered and are waiting to be imported into a fresh copy of QB. 

 

The problem we have run into that even using the original installation disk and key, the software thinks we have a trial version.  And as we go through the set-up process, it recognizes our previously installed company but gives a pop-up message "QuickBooks has reached the maximum number of unregistered uses. To continue using QuickBooks, you must register now."

 

When we go through this process, we end up at a screen that says our production registration cannot be completed online and gives us a number to call.

 

We have contacted support three times and each time we end up at the same place, "we can't help you, buy a new version".  We will not do this as the cost of the newer software exceeds what we currently make and our time with this company is short.  So, it is foolish to spend what they want to resolve this.

 

I have read a number of posts but do not see one that matches this situation exactly.  If anyone has any suggestions, we would appreciate hearing them.  If we can't fix this, we will probably find a free low-end accounting package to get us through for while.

    1 reply

    D
    Deity Alpha
    Level 1
    August 20, 2024

    QB Desktop 2008 is too old and Support won't bother to help unless you want to switching to QB Online. You should contact @Fiat Lux - ASIA for advice. They can share options you may consider.

    J
    JanbonNQuickBooks Team
    QuickBooks Team
    August 20, 2024

    We recognize the importance for you to continue using your QuickBooks Desktop (QBDT) 2008 version, @straysaver. I'm here to provide a way for you to use your QBDT through manual activation.

     

    Please be aware that since QuickBooks Pro 2008 has been discontinued, live customer support is no longer available. For more details, you can refer to this article: QuickBooks Desktop service discontinuation policy.

     

    The reason your software recognizes it as a trial version may stem from compatibility issues and recent changes requiring users to link their Intuit accounts during activation.

     

    To resolve this, we'll need to manually activate the software without accessing the internet.

     

    1. Open QuickBooks Desktop.
    2. Press Ctrl+P on your keyboard. This will open a manual activation window.
    3. Enter your validation code.
    4. Follow the on-screen steps.

     

    You can obtain your validation code by logging into CAMPS or by contacting our support team to ask for this.

     

    Moreover, you can consider Deity Alpha's suggestion to reach out to Fiat Lux - ASIA for further advice.

     

    Additionally, you can refer to the video of this article about generating and personalizing your reports: How to run and customize reports in QuickBooks Desktop.

     

    Let us know if you have other concerns about activating your QBDT. We're here to help you in any way we can.

    BigRedConsulting
    BigRedConsulting
    Level 15
    August 21, 2024

    I have the information you need about registering your QuickBooks Desktop version, straysaver. Allow me to discuss this matter further for clarification.

     

    Since QuickBooks Desktop 2008 has been discontinued, live support is no longer available. We're also unable to provide a validation code for product registration. Therefore, you'll need to update your QuickBooks Desktop to the latest/supported version to continue utilizing it when managing your business finances.

     

    Additionally, unsupported versions will not receive the latest critical security patches and updates. This can cause compatibility issues within your window that affect your experience during the navigation process.

     

    For more information, refer to this material: QuickBooks Desktop service discontinuation policy.

     

    On the other hand, you might want to scan these materials to ensure your system meets the minimum requirements of QuickBooks Desktop to avoid related issues onward:

     

     

    We're always around the corner to respond to your concerns about reinstalling and registering QuickBooks Desktop on new computers. Consider returning and leaving a reply to this thread so we'll get back to you immediately.


    @KimberlyS  RE: We're also unable to provide a validation code for product registration.

     

    That's nonsense. Intuit can do whatever they want. You can, and used to, give customers the validation code even for older products, even after they were no longer supported. You did this for many years.

     

    That you don't now is just a choice to try to get customers to pay you more money and upgrade.

     

    In the process you're alienating customers, but I don't think you collectively care one whit.

     

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