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thedialoggroup
March 24, 2019
Solved

How do I setup multi-factor authentication? I cannot find the security settings in QuickbBooks Online to register a new device.

  • March 24, 2019
  • 1 reply
  • 48 views
No text available
Best answer by ShiellaGraceA

Hi thedialoggroup,

 

QuickBooks Online has a Two-step verification setting that forces Multi-Factor Authentication to a specific step on every log-in attempt.

 

Here's how to enable it:

  1. Log in to your Intuit Online Account.
  2. Click the Security tab.
  3. Select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time pass code by either text message or voice message and select Turn On.
  5. Enter the one-time pass code you received and select Continue.

If you have further concerns, just hit the Reply button anytime. 

 

1 reply

S
ShiellaGraceAAnswer
Level 9
March 25, 2019

Hi thedialoggroup,

 

QuickBooks Online has a Two-step verification setting that forces Multi-Factor Authentication to a specific step on every log-in attempt.

 

Here's how to enable it:

  1. Log in to your Intuit Online Account.
  2. Click the Security tab.
  3. Select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time pass code by either text message or voice message and select Turn On.
  5. Enter the one-time pass code you received and select Continue.

If you have further concerns, just hit the Reply button anytime. 

 

    R
    Roxy13
    April 25, 2019

    I can't find the security tab. Is it hidden?

    AlcaeusF
    AlcaeusF
    Level 14
    May 29, 2019

    I have tw-step authentication disabled when I go to the account management portal, yet every time I log  in, I get this prompt:

    "Enter your verification codeEnter the verification code generated by your Authenticator app.

    Enter the 6-digit code"

     

    How do I disable this? It doesn't seem to be anywhere in the documentation.


    Hi j13,

     

    Thank you for posting here in the Community. It would be my pleasure to assist you with your concern about the prompt message when logging into your QuickBooks account.

     

    I've checked here, and we currently have an ongoing issue with the two-step verification status. Since you've already tried to disable it through the account management portal, I recommend performing some basic troubleshooting.

     

    You can try switching to a different supported browser to determine if the problem is system or browser related. If you're still getting the prompt, I recommend contacting our Support Specialists this time.

     

    One of them will be able to add you to the investigation number INV-31576. Once you're on the list of affected users, you'll be able to receive updates via Email regarding the status.

     

    Here's how you can reach them:

     

    1. Log into your QuickBooks account.
    2. Click the Help option.
    3. Click Contact us.

    Please keep in touch with me here for all of your QuickBooks questions, such as the multi-factor authentication. The Community is always up to lend a hand.

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