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thedialoggroup
March 24, 2019
Solved

How do I setup multi-factor authentication? I cannot find the security settings in QuickbBooks Online to register a new device.

  • March 24, 2019
  • 1 reply
  • 54 views
No text available
Best answer by ShiellaGraceA

Hi thedialoggroup,

 

QuickBooks Online has a Two-step verification setting that forces Multi-Factor Authentication to a specific step on every log-in attempt.

 

Here's how to enable it:

  1. Log in to your Intuit Online Account.
  2. Click the Security tab.
  3. Select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time pass code by either text message or voice message and select Turn On.
  5. Enter the one-time pass code you received and select Continue.

If you have further concerns, just hit the Reply button anytime. 

 

1 reply

S
ShiellaGraceAAnswer
Level 9
March 25, 2019

Hi thedialoggroup,

 

QuickBooks Online has a Two-step verification setting that forces Multi-Factor Authentication to a specific step on every log-in attempt.

 

Here's how to enable it:

  1. Log in to your Intuit Online Account.
  2. Click the Security tab.
  3. Select Turn On to expand the Two-step verification section. You will be prompted to enter a phone number if you initially did not enter it during the setup of your account. Enter the number you want to use to verify the account and select Turn on text message verification.
  4. Choose to receive the one-time pass code by either text message or voice message and select Turn On.
  5. Enter the one-time pass code you received and select Continue.

If you have further concerns, just hit the Reply button anytime. 

 

    F
    fbonomo
    March 8, 2021

    Does 2FA work when using Google to log-in?

    I have 2FA turned on for my intuit account, but am never able to successfully login via my Google account or the integrated QuickBooks for Google Workspace add-on. I get stuck in an authentication loop on the Intuit sites when trying to do this.

     

    Is it possible to use both?

     

    For security I would like 2FA enabled, but for convenience, I would like to use Google as our SSO.

    BettyJaneB
    BettyJaneB
    Level 9
    March 8, 2021

    Hello there, @fbonomo.

     

    I'm here to ensure that this two-step verification issue gets sorted out so you can log in to your account successfully.

     

    Yes, the  two-step verification will work when using your Google login. You'll be able to sign in to your QuickBooks Online through your Google account once it has been integrated. Make sure that the two-step verification with Google Authenticator was turned on. 

     

    To do that:

    1. Sign into your Intuit Account and enable two-step verification if you haven't already done so, learn how to turn on two-step verification.
    2. Select Security and then click Edit next to Two-step verification.
    3. Click Turn on Authenticator app and follow the onscreen instructions.

    Know that you have to use the Authenticator app to create your verification codes. Get the iPhone version at the App Store or the Android version through Google Play. Google Authenticator isn't available for Windows phones.

     

    To disable Google Authenticator, simply disable the two-step verification feature.

     

    However, if you're using the Authenticator and the problem continues. I recommend contacting our Customer Care Team. They have the necessary tools that can help identify the root cause of this issue.

     

    To reach them:

    1. Click on Help at the top menu bar.
    2. Hit on the Contact Us button.
    3. Enter a brief description of the issue in the What can we help you with? box.
    4. Press on Let's talk.
    5. Select on Get a callback.
    6. Key in your contact details, then tap on Confirm my call.

     

    Lastly, you can always read through this link, which contains details on how the two-step verification feature work in QBO: Learn how to set up or disable two-step verification for your Intuit account.

     

    Keep me posted if you have questions. I'll be around to answer them. Have a great day ahead.

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