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March 22, 2022
Question

migration to QBO stalls while preparing the files

  • March 22, 2022
  • 3 replies
  • 31 views

I have been using QBO Payroll for some time. I am trying to now migrate my QBD Pro files to QBO.

The process stalls at the "Preparing your file for the move." stage

It has been stalled at this point for over 12 hours.

Any suggestions?

3 replies

Fiat Lux - ASIA
Level 14
March 22, 2022

Are you migrating data from QB Desktop US Pro to QB Online US version?

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

Which QBD year version do you have? A supported one (i.e 2019-2022)

How many Total Targets do you have? Less than 350K? Hit ctrl+1 to open it

 

April 11, 2022

we are having the same issues...

 

QB 2019 406,226 targets.

April 12, 2022

Thanks for joining QuickBooks Community, @danavm

 

QuickBooks Desktop's integrated features make managing your business finances a breeze. For those moments when there's something it doesn't do that you'd like or need it to, there are third-party apps that can help you connect to other services. 

 

I invite other users in the community to chime in with what they use. You can also check out our apps list to see what's available. I've got you started by throwing "purchase order" in the search bar on our Apps for QuickBooks Desktop website and got these results. The one thing to keep in mind when searching our site is some of these apps may only be available for US versions of QuickBooks Desktop. 

 

The best way to make sure they'll work with your version of the program is to contact the app's support team. Clicking the name of the app will bring you to their information page, where you can see the Policy and Support options among other details.


Additionally, here are some articles to help you in the future:

 

If you require more assistance with transferring your QuickBooks Desktop files to QuickBooks Online, please contact me at any time. I'll be happy to assist you further if you need it. Have a fantastic time and stay safe! 


shouldn't this be the responsibility of QB if they really want to retain their customers? This is mind blowing that this is so difficult especially when the sales team was constantly trying to get us to switch?!

March 31, 2022

I'm having the exact same issue.  How did you solve it?

May 4, 2022

Hey, everyone!  I had this exact same issue several times, and after a couple of successful migrations mixed in with a ton that failed this exact same way, I *THINK* I know what fixed it for me. 

 

Background:

 

In my case, I have my QB Desktop files saved in DropBox.  It's commonly understood in the tech community that "databases" of any sort should "never" be stored in a file sync tool such as DropBox, OneDrive, Google Drive, etc... however, I've been doing it for years without issue.  I just have to cleanup "conflicted copies" every now and then, but overall, I've never had any database corruption as a result of storing my QBW in DropBox. 

 

Possible Resolution:

 

In any case, the couple times I got the migration to complete, I 1) freshly reboot my computer, 2) logged back in and let all my startup apps settle down, 3) PAUSED DropBox sync (you may have OneDrive), 4) opened QuickBooks & performed a data validation to ensure no errors, then 5) pressed F2 --> CTRL+B+Q --> OK to begin the migration.  Done this way, my QBW file with about 38k targets uploaded successfully in less than a minute and I received the e-mail confirmation from QuickBooks Online not much longer after. 

 

For anyone having issues, please confirm if your QBW file is saved in a file sync tool.  For example, Windows these days automatically moves your normal Documents folder to OneDrive for protection, but this means your QBW database is saved in a folder that is constantly being checked for changes which may be interfering with the migration process.  Unsure exactly why and if I'm even correct, but I'm curious to know if this helps anyone.

 

GOOD LUCK!!  --Matt

May 20, 2022

This did it for me!  Thanks for this!

Moderator
May 20, 2022

Thanks for updating us on this, SEckmann. 

 

We're glad to hear that you're able to isolate the issue using the steps shared above.

 

Also, you can always visit our Help articles page for reference. There, you can read some of our helpful articles that will guide you in your future tasks.

 

In case you need assistance or if you have additional questions about using the QuickBooks product, let me know. Our team is always around for you.