Question

QuickBooks File Manager

Forum|Forum|6 years ago
March 24, 2020
12 replies
11 views

Every time I open QuickBooks File Manager 2020 my password has expired. Any fixes available? Thx.

QuickBooks Accountant Desktop

Level 4

Hello there, @JeffChr.

You can control your Password Settings by going to the Password Vault in your QuickBooks File Manager. This is where your username and password are saved for any Company File that you have. All you have to do is go to Password Vault > Change Password Vault. After adjusting the login information, sign out and log back in. Your Settings will adjust and remove the notification. I recommend changing your password regularly to prevent any breaching.

If the issue persists, please don't hesitate and reach back out to me. Have a beautiful day!

J

JeffChrAuthor

Thank you for the reply. I should have mentioned that I did that already, several times. Nevertheless, every time I open FM, it asks me to change again because my password has expired. I am thinking of investigating an uninstall, re-install fix.

R

Rediesel

Greeting, @JeffChr.

Let's repair your QuickBooks Desktop (QBDT) to get this fixed right away. Let me guide you how.

Before we start, I recommend to back up your company file first to ensure the safety of your data in case you run into problems.

Once done:

Restart your computer.
Open the Windows Start menu and select Control Panel.
Click Programs and Features then select Uninstall a Program.
Select QuickBooks from the list of Programs, then Uninstall/Change.
Click Continue, or Next.
Select Repair, then Next.
Once done, click Finish.

Here's an article you can read for more details: Repair your QuickBooks Desktop for Windows.

Also, I encourage you to check our Account management page in case you want to learn some tips and best practices in managing your QBDT.

If ever you need anything else, you can always get back to us anytime. Keeping you in working order is our top priority. Have a great day and stay healthy.

I have followed the instructions for a repair of QuickBooks desktop, but the File Manager problem of repeatedly asking for establishing a new password upon every start up still persists. Please provide additional support or acknowledgement that this issue is being looked into. Thank you.

G

gourrier4

Did uninstalling reinstalling QBD 2020 fix your problem? I am having the same issue.

MaryLandT

Level 10

Hi there, Rediesel,

I'm here to help you today. The issue ma be due to an incorrect password or damaged Windows user permission.

To fix this, you can perform these recommended solutions shown below:

Step 1: Create Windows users and give them administrator rights.

Step 2: Enable Hidden Admin in Windows

Open the command prompt in Administrator mode.
* Right-click the Windows Start button and select Command Prompt (Admin).
* If you get a User Account Control window that asks for permission, select Yes.
On the command prompt, type net user administrator /active:yes.
Wait for the confirmation that the command was successful then log out.
The login screen will now show the Administrator account.

Step 3: Try a different computer.

If the same issue persist, I recommend contacting our QuickBooks Desktop Support Team. They can remove the password so you can continue working on your file. Due to COVID-19 (Coronavirus), support is currently limited to chat only.

Here's how to contact our support team:

Open QuickBooks.
Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
Enter your concern, then select Continue.
Choose Start messaging to connect with a support expert.

Keep me posted if there's anything else you need. I'm always around here in the Community to help.

S

Set-Free

This frequent password reset on File Manager has been an issue for several years. I stopped using File Manager because of it. I had hopped that it was fixed by version 2020... but no. Why not? How can Intuit know about a flaw in their program, and do nothing to fix it? Or at lease have support that knows about several year long issue and how to fix it????? Frustrating. It is like they do not value our time.

C

CurtisP

Has there been any progress on this issue? I have uninstalled and reinstalled QuickBooks. I've deleted the local app data. Nothing seems to shake off the Change Password Vault Password popup.

R

Ryan_M

Moderator

Hi @CurtisP,

I'll take care of your query about QuickBooks File Manager.

The workaround we can provide for this specific issue in question was provided by my colleague @MaryLandT above. It consists of creating a new Windows user, enabling the hidden Admin account, and using a different computer altogether.

If the issue persists, I suggest contacting our Technical Support team for assistance. They can investigate as to why you keep getting this error message from the QuickBooks File Manager.

Here's how:

On your QuickBooks homepage, go to the Help menu.
Choose QuickBooks Desktop Help.
Tap the Contact us button.

I also suggest viewing this article: Learn the basics about QuickBooks File Manager. It lists the different ways on how you can open the app, as well as list the features available for it.

I'll be around in case you need further help. Drop a comment below, and I'll get back to you.

C

CurtisP

The fix is to get a new computer or start over with an entirely new user? That is the most ridiculous response I have ever heard. It sounds like it is time to start looking into alternatives that actually maintain their products.

S

sgib199

It's possible that Intuit finally addressed this issue in a recent update to quickbooks. This problem has persisted for me across more than one version of QB/file manager, and across more than one computer with completely new Windows installs. My workaround has been to keep the vault open just about all the time, and leave the computer password locked when I am not at the desk.

This week after updated quickbooks, it started working! Unfortunately it lost all the client passwords that were stored in the vault. Small price to pay.

C

Constance 12

Are you using 2020 or 2021?

I'm using 2020, and just about to dive in to trying to resolve this after avoiding it for several months.

Thanks!

S

sgib199

I had completely forgot about this thread...

My vault manager did work for a couple of months. But then it stopped working (it asks to change the password every time).

It is a buggy piece of software (well, it isn't as buggy as the QB Statement Writer...had to give up on that a few years ago because it would lock up all the time). The vault manager password problem has happened on more than one computer for me, with new Windows installs, and updated versions of QB. It simply does not work.

I

Itsnis

I have tried all of the different fixes and nothing works. I was hoping that File Manager would make it easier for logging into the many clients I have but that is definitely not the case. I will continue to use my password software that is not a part of QuickBooks. It is much more reliable and so much easier and less frustrating. Great idea but very bad execution by QuickBooks on this one.

J

JohnTCPA

We have been given the same advice about the password problem with File Manager for years: make sure you have the latest release, make sure it is updated, etc., etc. None of this has ever worked. File Manager still asks to change the password every time it is opened. I just upgraded to File Manager 2022 and it still doesn't work.

C

cyristoff

Same issue asking for a password. Product is garbage and support is poor at best!

C

Chris1980

It appears File Manager was finally fixed with the update last week.

C

cyristoff

Nothing fixed for me. Same issue. What's a password for the expired one and can't reset because software say "It looks like something went wrong. Enter information and try again" and that never ends.

C

Catherine_B

Level 9

Hello there,

I'd be glad to help change your QuickBooks password.

To start, let's make sure that you're connected to an internet connection. If you're trying to change the admin password, you need to confirm some information as a security step.

Open QuickBooks Desktop (QBDT). AT the login window, click the I forgot my password link.
Fill in the information on the form that appears.
Click OK. If the info you entered is correct, you’ll receive a code at your registered email address. (This is your “primary email” listed in CAMPS)
Get the code from your email and enter back in QuickBooks Desktop. QuickBooks will then guide you through creating a new admin password.

If the password reset doesn't work:

Double-check the information you entered. Check carefully for typos and confirm the info exactly matches what you have in CAMPS.
If you got an error or still need help resetting your password, try the Automated Password Reset Tool.

If you get the same thing, I'd suggest contacting our Phone Support Team to further assist you. They have more tools to help you with the process of changing your password. You can get their contact information at this link:

https://help.quickbooks.intuit.com/en_US/contact.

Choose your QuickBooks Desktop version.
Select your issue/topic.
Click the Green phone button to see the support number.

Please me let me know how it goes and if you have additional questions about this. I'm always around to help.

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