Question

QuickBooks Pro 2021 Desktop and Internet Explorer requirement

Forum|Forum|4 years ago
March 9, 2022
3 replies
31 views

Last year I got a new Windows 10 laptop. Without getting into details, after I had installed QB Pro 2021 and turned it on, it asked me to install Internet Explorer (IE) 11. Because of a configuration error from the laptop manufacturer, it was quite a feat to install IE 11. Nevertheless, I got it installed and my version of QB Pro worked.

I was getting ready to upgrade to Windows 11 when I remembered that problem. It turns out that IE will not be included but I can put Edge browser in IE compatibility mode. However, I really don't want to do that and want to use Edge in its "native" mode.

For the moment I am not going to upgrade to to Windows 11 (nor am I switching to QB online since it's more expensive overall than the desktop version).

So here is my question.

Is Intuit going to either REMOVE the dependency on IE (which is absolutely ridiculous to have that need for it to work) or are they going to make changes so that it will work with ANY browser?

In this day and I age I find it flabbergasting that Intuit would put so an OUTDATED requirement to run its app.

Thanks.

QuickBooks Desktop

C

Carneil_C

Level 6

It's nice to see you posting your concern in the QuickBooks Community, @JoseGuerra. I'll share an insight to fix your query about using Internet Explorer with QuickBooks Desktop.

At the moment, Microsoft stopped updating Internet Explorer 10 (IE 10) in January 2016. That said, you must utilize the current version of Internet Explorer to ensure that everything is up-to-date.

Here's how to upgrade your Internet Explorer:

Close QuickBooks Desktop.
Follow the steps for your Windows operating system to upgrade to Internet Explorer 11.
Reopen QuickBooks Desktop.

Here's an article you can refer to for more details about upgrading IE 10 to open QBDT.

Please feel free to get in touch with me here if you have any additional questions about using this browser in QBDT. The Community always has your back. Have a great day!

J

JoseGuerraAuthor

Thank you for taking the time to respond to my question. However, that is not the issue I asked about. I have no interest in anything to do with updating or installing IE. I already stated that I did that last year and now I would like to know, as I mentioned in my post, whether or not "Intuit going to either REMOVE the dependency on IE (which is absolutely ridiculous to have that need for it to work) or are they going to make changes so that it will work with ANY browser?"

Thank you.

J

JoseGuerraAuthor

Thanks for getting back to us, JoseGuerra.

In QuickBooks Desktop, we still use Internet Explorer (IE) 11 (32-bit). We're aware that Microsoft has announced that it will no longer support this browser's updates. However, we'll continue using it until we receive updates from our engineers.

To receive recent updates from QuickBooks, it would be best to set IE 11 as your default web browser.

I also got an article for you that will help you more about setting Internet Explorer as a default web browser:

I'm just one post away if you need anything else in QuickBooks. Just add the details to your reply and I'll be there to address them for you. You have a good one

I appreciate your response. However, this changes things for me. I am not going to stop using Edge as it is a better browser than IE. So I will be looking at other solutions other than QB. I am still shocked and frustrated that Intuit will continue this vastly obsolete practice which in essence holds us hostage to not using the latest features from Microsoft, specifically Edge. I will not be using IE as my default browser.

Thanks anyway and please let your bosses know this: one customer may not make a big difference but a satisfied one tells three friends. An angry one tells 3,000.

AmericanRV

I just posted this on another thread, but I am desperate for an answer so I'm posting it here as well.

I am locked out of my QB Premier 2021 program. I've been trying ALL DAY to get help and I'm exactly nowhere. The final straw: I just hung up from QB so-called Support and they said since I have a standalone version of QB and not a paid support version, they won't help me. !!!

The message I'm getting when I try to open QB says IE is turned off on my computer. I did make IE inactive on my computer a while back because I never use it, and it's now useless for every other purpose in the world (not to mention highly insecure). But now -- it's GONE. Just GONE. I can't turn it back on because it disappeared. But even though it's past the date of "retirement" QB demands I use it. And now there's not a single place on earth (according to Microsoft) where I can reinstall it. So now what QuickBooks? A couple of questions:

From what I'm reading, it looks like even if I cared to purchase a newer version of QB (I don't, I'm beyond fed up with QB) it isn't fixed in the new ones either. Is that correct?
Why in the WORLD is QB so tied to a Microsoft product that it renders my accounting program completely useless? I'm trying to run a business here!
Shouldn't "support" be helping me out with this?

I can't even access QB now to do anything, including update my software (in the desperate hope it will change something - anything - to get me out of this mess). I am FURIOUS. I should be able to access QB without a partner involvement. You can cozy up to MS all you want, but let me access my data!

If anybody has any suggestions I'm willing to try them.

Fiat Lux - ASIA

Level 14

@AmericanRV

Are you using Windows 10? Which build version?

J

jr112

If I am using the desktop version and do not use any on-line services, will QB work when ie 11 goes away?

JessT

Moderator

Hi jr112,

Thank you for joining in on the thread. I'm happy to provide an update about Internet Explorer.

QuickBooks will still need Internet Explorer even if you won't use any online services, so just keep it on your PC. The good thing for those who use online services is we've made a built-in browser in QuickBooks. They just need to run an update to add it to the software. Please refer to this article: Use our built-in browser in QuickBooks Desktop.

You can always go back to this thread if you have any other concerns with QuickBooks. Have a good one!

M

MaireMoriarty

This update (R10, in June) does not actually solve any issues. While the release notes say it includes the built-in browser, I am unable to open quickbooks desktop since the latest windows update did away with Internet Explorer. After yet another painful support call, it turns out that QBDT still won't open without IE even in the most current version. IE is still listed in the System Requirements for all QBDT programs including 2022. So we're up the creek until engineering actually releases a patch that makes it possible to open quickbooks on a machine without IE. Currently, support says to get your IT folks to work directly with Microsoft to load IE back on your machine, because sure, let's specially load a known security threat onto the same machine within the same program as my financially sensitive data. Which really just makes me concerned about their overall lackadaisical approach to software security. Wonder if they still have machines running XP and Vista over there.

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