Quickbooks pro desktop missing outlook option (outlook365)

Good day, veraY.

Thanks for bringing this to our attention. I'm here to help point you in the right direction and get the Outlook option show up in QuickBooks Desktop.

I appreciate you performing all the troubleshooting steps to resolve this. Since none of them work, I recommend reaching out to one of our experts. They'll be able to pull up the qbwin.log to check unforeseen conditions of your company file and perform a screen-sharing session for further isolation.

Here's how to get in contact with them:

1. Open QuickBooks.
2. Go to Help.
3. Select QuickBooks Desktop Help.
4. Click on the Contact us link and choose a topic.
5. Enter your account information and click on Submit.
6. Click on the Start Message button.

This should point you in the right direction. Please let me know how things go after contacting them. I want to ensure this matter gets resolved.

ok.  I'll contact them and post the answers here. 

---

@JaneD wrote:

Good day, veraY.

 

Thanks for bringing this to our attention. I'm here to help point you in the right direction and get the Outlook option show up in QuickBooks Desktop.

 

I appreciate you performing all the troubleshooting steps to resolve this. Since none of them work, I recommend reaching out to one of our experts. They'll be able to pull up the qbwin.log to check unforeseen conditions of your company file and perform a screen-sharing session for further isolation.

 

Here's how to get in contact with them:

1. Open QuickBooks.
2. Go to Help.
3. Select QuickBooks Desktop Help.
4. Click on the Contact us link and choose a topic.
5. Enter your account information and click on Submit.
6. Click on the Start Message button.

This should point you in the right direction. Please let me know how things go after contacting them. I want to ensure this matter gets resolved.

---

I am having the same problem, no option for outlook in the send form preferences. Did you ever fins a solution. I tried contacting support and I was with them for over two hours and they didn't help at all. Just kept going in circles.

Hello there, @Gunkela.

There are several reasons Outlook 365 is missing in QuickBooks. Let me provide you with steps to get you up and running again.

• Incompatible Microsoft Outlook version with your QuickBooks version.
  1. Verify the version of Outlook
  2. Verify the compatible version of Outlook based on the version of QuickBooks Desktop
     • System requirements for QuickBooks 2018 and Enterprise Solutions 18.0
     • System requirements for QuickBooks 2017 and Enterprise Solutions 17.0
     • System requirements for QuickBooks 2016 and Enterprise Solutions 16.0
• Improper Microsoft Outlook Profile
  1. Close QuickBooks.
  2. Open Outlook.
  3. Choose File.
  4. Select Options.
  5. Go to the General tab.
  6. Scroll down to the Start up Options section.
  7. Check the box next to Make Outlook the default program for Email, Contacts, and Calendar.
• Microsoft Outlook may not be configured properly within Internet Explorer
  1. In the Internet Explorer, choose Tools.
  2. Choose Internet Options, then select Program Tab.
  3. At the bottom of the window, click Set Programs.
  4. Click Set your default programs.
  5. Choose Outlook 365.
  6. Select Set this program as default and click OK.
  7. Click Set program access and computer defaults.
  8. Select Microsoft Windows.
  9. Click the drop-down arrow and select Use my current Microsoft e-mail program.
  10. Click OK.
       
• Windows Mail profile settings maybe improper. 
• The Windows WIN.INI file may not be properly configured.
• Microsoft Outlook maybe corrupted, or have a corrupted component.
• QuickBooks and Microsoft Outlook may not have installed necessary third party components when initially installed.

You can also check these articles for other troubleshooting options:

• Outlook is missing in QuickBooks Desktop Send Forms preferences.

• Error: QuickBooks is unable to send your email to Outlook

If the error persists, I'd recommend reaching out to our Technical Support team. A specialist will be able to further help you via a secured remote access session.

Here’s how to contact:

1. Go to the Help menu.
2. Click Contact Us.
3. Under How can we help? type in any keyword about your concern.
4. Hit Continue.
5. Click Get a call back to contact us.

I'll be here if you have other questions about sending forms in QuickBooks, feel free to leave a post.

Dear Quickbooks team:

None of these so called solutions fix the problem.  Not only that I called tech support and the promptly sent me to these same threads on these pages and even after I told them that this does not fix the problem and I needed her to stay on the phone until the problem was solved she literally hung up on me.  This is so totally unacceptable.  Also some of the items you are showing aren't even options in Windows 10 or the screens don't even look like that anymore.

I appreciate you trying some tests to get-around with your missing Outlook option, @cbrhon.

I wish to cover these all for you. However, I won't be able to check your account without asking for sensitive information. I don't want your account information displayed here for security reasons since the Community is a peer-to-peer forum.

I know you've already called in. However, I still suggest getting in touch with our QuickBooks Team to have this re-investigated. Agents have the necessary tools, like screen-sharing to get you back up and running.

You can use this link as a reference to get their contact details: Contact the QuickBooks Desktop Customer Support Team.

Keep me posted on how the call went or if you have other questions about QBDT. I'm always here to offer help.

Ensure you have not somehow installed Office365 apps (Not the office 365 application through programs and features).  A client had this issue, and once I removed the Office365 apps from the start menu by right clicking and choosing uninstall, all was well when I opened QB and went to the send form preference. Outlook desktop must be set as default in windows preferences as was described above. I hope this helps!

This problem persists for a combination of Outlook 2013 and QB Premier 2020.  I've been through the troubleshooting protocols at https://quickbooks.intuit.com/learn-support/en-us/feature-preferences/outlook-is-missing-in-quickboo... with my IT support, with a phone support tech from Intuit (no follow up on the management escalation of the ticket although they claim to have called me and left a message).  I tried several times today through Chat support but the support got dropped when I had to reboot my system while following the steps.

I have heard someone say this is a "Known issue" and therefore insoluble but there is no documentation that the issue is insoluble, copious documentation that my combination of software should work and just recommendations for invasive and disruptive re-installation.  I'm afraid there is something I'm missing and maybe the solution lies with Tools hub but I haven't hit the right combination of install steps and fix tools to make that button reappear (I did get it to work in Windows 7 previously for the same software version).

Hi there, @Steve G.

I appreciate you performing the steps provided above. Since you already tried the steps and still having the same issue. Let's repair your QuickBooks Desktop (QBDT). Repairing QuickBooks can help fix common errors you encounter while using, updating, or installing QBDT. 

Here's how to run the repair tool:

1. First, back up your company file.
2. Restart your computer.
3. Click the Windows icon and type in Control Panel.
4. Choose Programs and Features then Uninstall a Program.
5. Select QuickBooks and click Uninstall/Change.
6. Click Continue, or Next.
7. Select Repair and Next.
8. Hit Finish.

Once done, make sure that you have the most recent fixes and security updates. You'll need to update your QuickBooks to the latest release. If you got an error while repairing your QBDT, please refer to this article: Repair QuickBooks Desktop for Windows.

After repairing, try to send the form using the outlook. You can also check this article to connect your email to QuickBooks Desktop: https://quickbooks.intuit.com/learn-support/en-us/configure-products/connect-your-email-to-quickbook....

However, if the issue persists, I suggest contacting our support team. They have tools to do a remote session to investigate further what causes the issue and fix it for you. 

Let me know how it goes and leave a reply below. I'm always here to help you. Stay safe and have a great day!

I gave up on this yesterday after Rachelle in tech support told me that the problem was the most recent release of my software (I moved from R6 to R8 apparently) was at issue.  R8 no longer supports the outlook button but here is a clue for me.  I was having trouble getting Acrobat DC to send a file by email in outlook.  It was also not recognizing my default mail.  The tech got on, repaired Office 2013 and acrobat DC.  We rebooted and suddently the button that "was removed from this release" is there.  Not loving tech support at QB right now.  12 hours of work on this.

I'm having the same problem and, frankly, I'm so frustrated with QB's inability to focus on this problem and fix it. 
For what it's worth, here's a new guess as to what may be happening, and maybe you have some actual techs who can look at this.

1. The interface that QB uses to send mail is the "mailto:" link, and it does it exclusively through Internet Explorer, and not through any other browser.
2. In the newest implementations of IE, the default helper programs for processing such requests aren't programs at all.  They're all "apps" that you pick from a list on the Microsoft store.  Even if you choose the "Office 365" choice - as one of the suggestions is this or another thread says - it doesn't point to the Office 365 desktop program.  It points instead to the app, which is web-based.
3. What you want is for the helper program to be the outlook.exe program that resides on your desktop, but IE doesn't seem to let you do that anymore.

Fix this, please!  It's awful.  If you need to allow the use of Firefox or Chrome to work around it (instead of IE or Edge), please do.  It's driving us nuts.

I had this problem and nothing worked. then I uninstalled Office365 64-bit version (default version nowadays) and downloaded the 32-bit version of Office and bingo! the  Outlook option returned to "Send Forms".

I have a client with QB Enterprise 2012. Same issue, no Outlook option in "Send Forms". I tried everything suggested, nothing worked. Finally I uninstalled Office365 and reinstalled using the 32-bit version of Office instead of the default 64-bit Office version that is usually installed nowadays and bingo! the Outlook option reappeared in "Send Forms" Preferences. Hope this helps. To get the 32-bit version after uninstalling Office and rebooting, log in to Office.com and on the drop-down for "Install Office" click "Other Install Options". On the next screen in the lower left click on "Apps and Devices", then in the middle of the resulting screen you'll see the drop-down menu for "Version" with 64-bit selected by default. Select "32-bit" instead of the 64-bit version and when you click "Install Office" it will download the 32-bit installer, then click that to install. Hope this helps.

I have had the same problem.  Outlook worked on July 13th directly with Quickbooks.  After following many suggestions all FAILED.  I chatted with a contact us person who gave me the settings below for webmail other.  It will get the invoice sent out, however you don't see it in your Outlook window.  You can go to your Outlook program and see that it gets sent.  But you don't get to review it in Outlook prior to sending.

Settings:

outlook.office365.com) and port number is 587 (SSL enabled) > click OKAY after.

I am hoping this will help some of you.  I am also hoping Intuit will change it back to the July interface.  Maybe if we Yell loud enough they will listen.

Office has to be installed as a 32 bit application not  a 64 bit application : then Outlook will there again. This took me 2 weeks to figure out after I upgraded from Outlook 2010 to 2016 using QB 2015 Enterprise solutions on a WIN10 Laptop for work.. 

If outlook is not an option in QB check your office product information .".About Outlook" ..if it is 64 bit ..that is the issue just backup, uninstall and reinstall 32 bit and it should work for everyone..

hope this helps as it was a last resort for me and BINGO!!

Over 6 weeks ago the email function stopped working on my main system. It gave the error that it couldn't send because Outlook client was not installed on QB as default. I tried correcting this. Uninstalling, reinstalling, troubleshooting every and ALL steps sent to me by agents and online. Remoted an agent in. He kept trying to let me go, could not fix the issue. After 5 1/2 hrs, his phone cut out and he never called me back. As of today, now both of my systems are not working and I cannot send any INVOICES or attachments which is unacceptable. Please help! Troubleshooting is eating up valuable time and it is not fixing this issue that we have been experience for almost 2 months now.

Greetings, @mlovely. 

Thanks for joining in on this thread. I can see how beneficial sending invoices and attachments from your QuickBooks Desktop (QBDT) account would be for your business. However, I do recommend contacting our Customer Support Team again. They can use a screen share to help walk you through some more steps to help resolve this problem. 

Here's how: 

1. Go to the Help menu. 
2. Select the QuickBooks Desktop Help option. 
3. Press the Contact Us hyperlink. 
4. Type in your question and tap Continue. 
5. Scroll down and choose to Get a Callback. 

That's all there is to it. For future reference, you can check out our QuickBooks Blog to see what's new in the product. 

This will be the best way to get your issue resolved as soon as possible. Should you need any further information, please don't hesitate to contact me. Have a great day! 

Try the 3rd Solution in this list.  This usually fixes this issue for my clients.

Actually, uncheck, click OK.

Then go back in and check the box again.

10/31/2021

I got it back magically. Not sure what I did. But heres a list of what I did after trying everything (including this), but this time it worked. 

1. Open Internet Explorer - Click the Gear on the top Right. Under the X.

2. Click Internet Options.

3.Click the "Programs Tab".

4. Click "Set Programs"

5. New Window will Pop Up. Click "Set Your Default Programs"

6. Outlook was already set as my default email program. So I scrolled down and clicked "Reset"

7. Then I clicked the + sign under email and changed it to Outlook. I also changed my web browser to Chrome. 

8. I closed out of the 2 new windows and went back to the Internet Explorer's Internet Options.

9. Under the program tab I clicked "Manage add-ons"

10. I clicked "Accelerators" on the left.

11. I clicked "Email  with Windows Live", then I clicked Disable on the bottom.

This worked. Nothing Else Worked. When I say nothing, this is what I tried previous to this. 

1. Making sure Outlook was set to default. 

2. Repairing Office 2019.

3. Online Repair of Office 2019. 

4. Reinstalling Office 2019. 

5. Reinstalling a 32 bit version of Office 2019. 

6. Uninstalling Office 2019 and installing Office 2016.

7. Uninstalling Office 2016 and installing Office 2021.

8. Repairing Quickbooks.

9. Reinstalling Quickbooks.

10. Updating Quickbooks. 

11. Updating the WIN.ini file. 

12. Updating Registry.

I must have tried everything in the book, for days and nothing worked. This seemed to do it. Also, my Quickbooks is 32 bit and my Office is 2021 64 bit. I am running QuickBooks Pro 2020 on Windows 10. This was working with my Office 2019 64 bit as well before something screwed it up. 

Hope this helps. 

-Just a fellow Quickbooks user. 

This worked for me also!!  Thanks.

I have had the same experience.  I completely formatted my computer over this issue, re-installed quickbooks, re-installed microsoft office which I purchased because they stopped supporting desktop outlook.  The strange thing is, that it still works on my laptop, but not on my desktop.  I have spent hours with Microsoft and they truly did make every effort to try and solve the problem.  I am afraid that Quickbooks never makes effort to solve these issues.  Because it works on my laptop, I am determined that it can somehow work but have not had any luck in putting it in manually.  It tries to send but always times out.  I'll be sure to post here if I find the fix  Looking back, I had Office 2013 on my laptop, working perfectly with Quickbooks.  I believe that I must reformat the computer again, install Quickbooks and office 2013 to make it work.  Once that works, uninstall office 2013 and install office 365 and it should work.

I've submitted a message about this exact problem several times to no avail.  It would be nice if anyone would respond, ever!!

Hello, PinkLightning.

I appreciate you in taking your precious time in resolving the missing Outlook issue. Aside from the steps you've outlined in your reply, I'll lay down other solutions in fixing it and ensure you'll be able to set it up in QuickBooks. 

What version of QuickBooks is installed in your desktop? Depending on your version, it may not be compatible with your current Outlook version. 

To quote the system requirements for software compatibility on the current supported versions of QuickBooks Desktop (2020, 2021, 2022): 

• Office 2019 (Compatible with R3 and later).
• Office 2016 (including Outlook 2016) both on 32 and 64-bit.
• Office 2010 SP2, Office 2013 and 365 (including Outlook 2010 and Outlook 2013) both on 32 and 64-bit.
• Email estimates, invoices, and other forms with Microsoft Outlook 2010-2016, Microsoft Outlook with Office 365, Gmail, Yahoo Mail and Outlook.com, other SMTP-supporting email clients.
• Note: Office 365 is only supported when it is locally installed, not the web version.

Previous unsupported versions have different software compatibilities for emailing. 

If already checked the software compatibility, have you tried doing the steps outlined in the article posted by veraY? It lists the potentials steps and solutions to help you fix the missing Outlook option. 

For convenience, I'll post the article here: Fix Outlook is missing in send forms preferences. 

Another user, Goodgold1987, also listed some of their solutions in thread. If the steps in the article didn't quite work for you, we can follow their solutions: Permalink. 

If none of the steps worked (or after trying the solutions outlined in your reply), we can take this issue to our support. They'll check the program, probe for any issues, and fix the missing Outlook option for you. 

Their contact details and support hours can be found here: Contact QuickBooks Desktop support. 

After fixing the issue, we can start setting up Outlook in QuickBooks. Check this article out for a guide: Connect your email to QuickBooks Desktop. 

I'd also like to add that if you want to customize your email templates, we have a guide that'll help you with the process: Create custom email templates in QuickBooks Desktop. 

Please let me know if there's anything else I can do for you in setting up your email in QuickBooks. Would you like to record some forms and other entries? Or need to work on your reports? I'd be glad to help you out. Just reply here or create a new thread. 

I'll see you around soon. 

Thank you for responding to my post!!  It's more than I expected.  I'd like to preface by saying that I have Quickbooks 2016 and up until this point it has worked flawlessly with Microsoft Outlook.  The Microsoft Support team did spend quite a long trying to help me resolve this issue but I am still stuck.  The problems began when I had to upgrade from Microsoft Office 2013 to the new Microsoft Office 360.

I have 2 computers, one home and one work.  Home computer is a Toshiba 64bit laptop and desktop is a 64 bit desktop. 

On the laptop, I uninstalled Office 2013 and installed Office 365, no problem and it has worked with Quickbooks without issue.  I believe that since there was not a reformat done to the laptop, and that it was already working with Microsoft Outlook that the transition was made without issue.

When downloading Microsoft Office on the desktop I also downloaded a virus, causing me to reformat the computer to resolve all issues.  

 I have gone the route to completely wipe the drive (SSD) and reformat the desktop to the image drive I received when the computer was first built. (2019) It is home built bare bones computer without any software that could conflict.  I installed windows and all of the updates, then Microsoft Office, then  Quickbooks in that order.  

I have tried the "webmail", choose "other" "outlook.office365.com"  ssl/tls 993 for my manual setup.  The process begins, then times out.  I have brought the desktop home over the week end to try and find a possible solution.  I have tried my home internet connection, Comcast, the same as at work and still no luck.  I have checked the "win.ini" path and all of the characters are already present so nothing to do there.

I have checked prior to Quickbooks installation that the email I am using is the only profile and that it is the one showing up under mail in control panel.  

On the first try, Microsoft Office would not uninstall from the desktop, hence the virus that came in with the download, and my decision to reformat.

I have tried fix and repair, willing to try again.  At this point, I feel my only options are the following:  reformat the desktop again, install Microsoft Office 2013 and get it working with Quickbooks, then remove Office 2013 and install the newer version, hoping that would work.   Or clone the laptop drive and try to get it to work with the desktop.  Final solution, which is not practical use the laptop at work and the desktop at home.  I'm certain that it will be a big challenge to make the cloned drive work with the desktop, however not impossible.  I am reasonably technically savvy, however I know what I know and also what I don't so I try not to cross the line.

I'm sorry to make this response so long, however all the facts are necessary to determine, how the problem has occurred, what I have tried, and what I  already know does not work.

One other issue I am having is the Ariel Unicode MS error on sales receipts every time I print.  It only happens on sales receipts, not on purchase orders, invoices, or estimates.  I have tried to change fonts in designer layout but I  am not even using the font that is showing the error.

At this point the desktop had Microsoft Office 365 and Quickbooks 2016 plus the HP1536 printer installed on it.  No other software or programs have been installed at this time.

This is all very frustrating and I will be appreciative of any help I can get to resolve the problem.  I will post the solution if I find one as well!!  

Thank you very much for your help!!