When you change your email preferences in QuickBooks (Edit > Preferences > Send Forms > My Preferences), Outlook is not showing as an option. This may be caused by any of the following:
There are several solutions for this issue. For best results, perform the solutions in the order shown.
Important: Intuit does not support Microsoft applications. If you are uncomfortable performing these tasks, we recommend having an IT professional you have confidence in to do this for you. Some potential risks are:
Before proceeding, make sure you're on the latest version of QuickBooks.
Verify that your Outlook is compatible with the version of your QuickBooks Desktop.
Outlook 2007 and earlier
If you have multiple Outlook profiles, Outlook may ask you to select a profile every time you start up. If a profile is not selected as a default, QuickBooks will not see Outlook. When starting Outlook, choose a profile, then check set as default.
Note: Before you begin, make sure you have Microsoft Outlook, Outlook Express, or Microsoft Mail. You should also be able to send and receive email from that profile.
For Internet Explorer 6.0:
The WIN.INI file is a Windows file that holds some system settings, including those used for email.
IMPORTANT: Deleting or editing the file incorrectly can cause other problems in your system, therefore it is recommended that these steps only be tried by an IT professional.
Note: If you are unable to edit the WIN.INI file due to Windows user access permissions, please log in as the Windows Administrator user and try again.
If this does not resolve the issue, edit the WIN.INI again and remove the text that was added, or replace the file with the copy that was saved earlier.
This article by Microsoft Office will guide you in detecting and repairing possible issues with Outlook 2007 and later versions.
Note: Office 2013 is supported with QuickBooks 2016 or later versions. You may need to try solutions 1 and 2 again after you repair Outlook.
Uninstall and reinstall both Office and QuickBooks in this order:
Warning: This process is intended for a system administrator. This process includes editing the registry, which, if not done correctly could result in serious damage to your device.
If the issue remains unresolved, the Outlook registry key may be damaged. This Microsoft article includes steps for editing the registry that your system administrator or trusted IT professional can use to resolve the problem.
Notes for Mozilla Thunderbird: