Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
jilsond-aol-com
Feb 18, 2024 6:24 AM UTC
Question

I found a glitch in the login process..

I have found what appears to be a glitch in the platform when logging in.   If you have a subscription to Quickbooks online, and inadvertently log into ProConnect using your existing company email or login ID, the app will automatically convert your account to an Accountant profile.   It will completely detach your company database from your user ID, and you will spend hours and hours online with support trying to figure out how to recover.   Most of the online experts will not be able to help you.    I discovered this bug after spending nearly 10 hours online with support personnel, and we only by chance figured out a workaround.  It got me back in, but the association to my primary adminstrator ID seems to be permanently lost because of the glitch.

3 replies

Aldren18QuickBooks Team
QuickBooks Team
Feb 18, 2024 7:16 AM UTC

Thank you for sharing such detailed information, @jilsond. I appreciate your commitment in finding the solution to the issues with your administrator ID.

 

We encourage you to send feedback. This way, our product development team will be informed about this issue and take steps to address it.

 

To send your input, here's how:

 

  1. Open your QBO account.
  2. Go to Gear icon and select Feedback.
  3. Type in your suggestions and then click on Next.

 

I am also including an article here for future reference in case you encounter difficulty signing in to your Intuit account at any point: Recover your Intuit Account if you can’t sign in.

 

Feel free to come back if you have any other concerns. We're always here to lend a helping hand. Take care! 

 

Down 4 Disc Golf LLC
New Member
Nov 2, 2026 1:19 AM UTC

The problem is the same today

Ethel_AQuickBooks Team
QuickBooks Team
Nov 2, 2026 3:56 AM UTC

Please contact our Live Expert team and request to be connected directly with a Tier 2 specialist. Explain that your login credentials were unintentionally used in ProConnect, which has caused your account to switch to an accountant profile and has removed your Primary Admin access. This situation requires a backend profile fix.

 

Leave a comment below if you have additional questions about managing your QuickBooks Online account.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement