Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
dlrknox
January 22, 2022
Question

Attaching pdf's to journal entry

  • January 22, 2022
  • 2 replies
  • 13 views

Cannot attach pdf's to journal entry.  Get an error that says it hasn't finished uploading, but in the attachment box, it shows them uploaded 100%.  I've been having this problem for about a week now.  It used to work perfectly.  

In the error msg it says I can dismiss the error & continue, but there's no option to dismiss & it won't let me save the transaction.

2 replies

lin_jcaj
Level 9
January 22, 2022

Hi there, dlrknox. I can help you figure this out.

 

There are times that the browser store frequently accessed data, thus causing QuickBooks Online (QBO) to get unusual errors like this. To sort it out, let's perform some troubleshooting steps to check data issues in your browser.

 

Try logging in to your QBO account using a private browser. Press this shortcut key on your keyboard to open a private browser:
 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox. 
  • Press Command + Shift + N for Safari. 

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

 

As always, you can visit our QuickBooks Community help page if you need tips and related articles in the future.

 

Feel free to keep in touch with me here on your progress with this, I want to make sure you're taken care of.

    dlrknoxAuthor
    January 22, 2022

    Thank you!  It's working now.  :)

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement