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T
t2greene
April 27, 2021
Question

Backup Not working

  • April 27, 2021
  • 2 replies
  • 14 views

Receiving the backup error message below. This just started happening. Can anyone please help?

"QuickBooks was unable to back up your company file.  QuickBooks could not copy the company file."

 

Thanks! Sorry if I posted this twice, I can't tell if my first post went up.

2 replies

M
Mich_S
Level 5
April 27, 2021

I'm glad you reach out to us, @t2greene.

 

Let me help you in backing up your QuickBooks Desktop data.

 

To fix any issues in backing up your data, let's verify and rebuild data.

 

Here's how you can verify data:

  1. Click on Utilities from the File menu.
  2. Select Verify Data.

 

Here's how you can rebuild data:

  1. Click on Utilities from the File menu.
  2. Select Rebuild Data.

Please feel free to read these handy articles for your reference:

You can always leave a comment if you have further questions. Stay safe and enjoy the rest of the week!

 

T
t2greeneAuthor
May 4, 2021

Thanks for getting back to me. I have done what you suggested and still get the following error.

"Backup Failed. QuickBooks was unable to back up your company file.  QuickBooks could not copy the company file."

 

I rebooted my machine last week and it started working again, but today I tried that and it is not working. Do you have any other suggestions? Thanks!

 

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
May 4, 2021

@t2greene 

Try open the sample file or create a dummy one. Are you able to backup the file?

M
MIR5
February 17, 2022

I updated QB from 19.0 version to 22.0

Not able to open my existing company in 22.0 version

This is CRITICAL I WANT TO RESOLVE NOW

 

THANKS

MIR

M
MadelynCModerator
Moderator
February 18, 2022

I understand the urgency, @MIR5. I’m here to help you so you can open your existing company.


Once you upgrade to a newer version of QuickBooks Desktop, you’ll also need to upgrade your company files to access them. Before that, follow the steps below to prep your file.

 

  1. Open your original version of QuickBooks, then open the company file you want to upgrade.
  2. Press F2 to open the Product Information window.
  3. In the File Information section, take note of where you save the file on your computer.
  4. Run the Rebuild Tool for your company file.


Once done, you can now update your company file. I’m glad to show you the steps.

 

  1. Open your new version of QuickBooks Desktop.
  2. Click Open or Restore Company.
  3. Select Open a company file, then Next. If you have a backup company file (QBB) instead of a company file (QBW), select Restore a backup copy and then Local backup.
  4. Browse and select your company.
  5. Sign in as an admin user.
  6. Before you upgrade, QuickBooks automatically creates a backup of your existing company file. You can select Change this default location to save the backup in a specific folder.
  7. Press Update Now, then Done after.


Check out this article for complete instructions: Upgrade your company files after you switch to a new version of QuickBooks Desktop.


I’ve added this reference to learn more about company file compatibility to avoid issues and errors: Company files compatibility with QuickBooks Desktop when upgrading.


Please don’t hesitate to comment below if you have any other concerns or questions about managing your files. The Community is always here to provide you assistance. Take care!

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