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caseydmosley
Level 1

Beginning 3 days ago, I am being required to request a text code to login every single time. This is a big pain, since the code has to be sent to the owner's phone. Is there a way to remain signed in or turn off the text verification?

 
2 Comments 2
Ethel_A
QuickBooks Team

Beginning 3 days ago, I am being required to request a text code to login every single time. This is a big pain, since the code has to be sent to the owner's phone. Is there a way to remain signed in or turn off the text verification?

I'll provide information on why you're suddenly prompted for a code when logging in and guide you through the process of disabling two-step verification, @caseydmosley.

 

If two-step verification is activated, the number associated with the account will receive a verification code.


The code is likely due to the two-step verification security feature in QuickBooks Online (QBO). This feature enhances your account security by adding an extra layer of protection to confirm your identity and prevent unauthorized access.

 

If you have access to the phone number associated with the account, you may disable this feature, or you can request assistance from the master admin of the account.

 

Here's how:

 

  1. Sign in to your Intuit account.
  2. From the left menu, select Sign in & security.
  3. Select 2-step verification.
  4. Turn off the Use 2-step verification switch.
  5. Enter your account password, then select Continue
     

You may also visit this article for guidance on updating your sign-in details in QBO: Update or change your Intuit Account sign-in information.


I am always available to assist you with any concerns you may have about two-step verification when logging into QBO. Please don't hesitate to reach out to us in the thread whenever you need help.

BigRedConsulting
Community Champion

Beginning 3 days ago, I am being required to request a text code to login every single time. This is a big pain, since the code has to be sent to the owner's phone. Is there a way to remain signed in or turn off the text verification?

@Ethel_A  RE: If two-step verification is activated, you will receive a verification code.

 

That is not correct.

If two-step verification is activated, Intuit will send a verification code to one phone, the owner's phone. The owner may be in outer Mongolia on a trip and so the user will not receive the code. Which is what the user is complaining about.

 

Are you describing a system that only sends the verification codes to one phone, no matter which user is logging in? If so, isn't that really quite stupid?

 

The implication is that any time the holder of the one phone Intuit texts is not around, no one can log into QuickBooks. Who would want that? Maybe the phone holder is on a plane, or in a private meeting, or out of range with no service. Maybe their phone is dead with no way to charge it.

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