You need a QuickBooks Payments add-on feature to take online payments in QuickBooks, @cnewberry0788.
If you have the QuickBooks Payments feature and it is currently not working, you can review and ensure that it is accurately set up and updated. I would also appreciate it if you could provide an error message that you or your customers are getting when making payments.
After verifying the details and still having the same issue, I recommend troubleshooting your web browser because the cache saves files from websites you've visited to make loading faster. Nevertheless, if it accumulates too much data, it might slow down your browsing speed or lead to odd behavior on websites such as QuickBooks Solopreneur.
Consider a full cache as a possible reason for the problem. Therefore, using incognito or private browsing modes might solve this since they do not retain your data.
Here are the shortcut keys:
- Chrome: Press Ctrl + Shift + N
- Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
- Safari: Press Command + Shift + N
If the steps above don't work, you can use supported browsers as an alternative. Otherwise, clearing your browser's cache is advisable as it prevents using outdated forms, secures your data, and boosts your computer's performance.
Additionally, here is an article to guide you in processing payments in QuickBooks Solopreneur: Receive and process payments.
Don't hesitate to update me with any additional questions you have about processing payments in QuickBooks Solopreneur by leaving a comment below. I'm here to help and just a reply away. Have a great day!
