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M
MoscosoPayments
January 17, 2024
Question

Cannot access Quickbook Online

  • January 17, 2024
  • 1 reply
  • 25 views

I cannot access Quickbook Online anymore. Unfortunately, I used 1 email address to make a Accountant account and an online account for my company. 

 

The QBO company is linked to the accountant account and now I cannot access the QBO account with my email at all. I am getting logged into Accountant automatically. 

 

I made a different email the primary admin for the accountant but I still cannot get into QBO.

 

Opened 2 chats and did 1 call and they suggested I upgrade my plan, switch the admin for the QBO account etc. Is there no way to just remove the email I am using from the Accountant company so I only have the option to use QBO????????

1 reply

G
GebelAlainaMQuickBooks Team
QuickBooks Team
January 17, 2024

Hi there, Moscoso.

 

I understand the urgency and importance of accessing your QuickBooks Online (QBO) account. Let me direct you to the best support group available to get this sorted out promptly and securely.

 

In your case, it seems that you've already performed troubleshooting steps to fix the issue with our Technical Support Team. With that, I'd suggest you continue working with them. You may provide the case number if you have it handy to review the interaction with the previous agent. That way, you can request a screen-sharing session with them to securely check your sign information. Also, they have the necessary tools to help you fix the issue.

 

To reach out to our QuickBooks Support Team, visit this article for the support number or go directly to this website: Contact QuickBooks Support.

 

I've also added this article where you can find helpful articles, video tutorials, and more on managing your QuickBooks account: Learn QuickBooks.

 

If you have a follow-up question, please feel free to post a reply in this thread. I'm always here to assist you.

M
MoscosoPaymentsAuthor
January 19, 2024

It did not seem that the three people I talked to had any relevant solution. I searched the forum and saw that many other people are having the same issue. Why all of the sudden did I lose the ability to switch between the two companies I had set up. I was able to choose Accountant or Online, and now I am stuck in Accountant. I cannot access my Intuit loan because that seems to only be in Online.

 

Also, why is it difficult to change the primary admin then if having the same email on both companies is going to cause issues? I don't think I should have to upgrade to add another user and then cancel the upgraded subscription.

M
MelroseV
Level 1
January 19, 2024

I appreciate your prompt response, Moscoso. Allow me to assist you further and give you the best solution to this matter.

 

The reason why it needs to have a separate email for QuickBooks Online and QuickBooks Accountant it's because they have the same sign-on page. 

 

We can change your accountant credentials so that you can switch your company's account. Here's how:

 

  1. Click your Profile icon.
  2. Select Manage your Intuit Account.
  3. Click Sign in & security.
  4. You can change your Email address.
  5. Select Save.

 

I've also added this article where you can find helpful articles, video tutorials, and more on managing your QuickBooks account: Learn QuickBooks.

 

Keep me updated in the comments if you have further questions about your companies in QuickBooks Online. I'm just a reply away. Keep safe and have a good one.

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