Cannot find QB after an update

Are you using QB Desktop Windows or Mac?

You’re in the right direction for help, @LauriSOJO.

Let me walk you through the steps to locate your updated software in QuickBooks Desktop (QBDT).

A company file that is already being upgraded to a later version cannot be accessed from an older desktop. Your computer will provide you with a dialog asking if you want to upgrade the file. That said, we can perform some steps to locate this. Here’s how:

1. Open the Applications folder or Finder menu.
2. Go to the Applications tab.
3. In the list of programs to uninstall or alter, look for QuickBooks Server 2022.

If the issue persists, we can run a QuickBooks Tool Hub. This helps fix common errors. To use the tool hub, you must first close QuickBooks. Then let’s proceed with downloading the program to your computer. Here’s how:

1. Close QBDT.
2. Download the most recent version of the QuickBooks Tool Hub. Save it somewhere you can easily find it (like your Downloads folder or your Windows desktop).
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Double-click the icon on your Windows desktop to open the tool hub once the installation is complete.

Once done, we can then proceed to the steps to fix common errors by running a Quick Fix my program. QuickBooks will shut down any open background processes as a result of the Quick Fix. It will make a quick fix to your program. I’ll show you how:

1. Select Program Problems from the QuickBooks Tool Hub.
2. Select Quick Fix my Program.
3. Open your data file in QuickBooks Desktop.

If something went wrong during the installation of QuickBooks, it may cause issues when you try to utilize it. To resolve typical installation errors, use the QuickBooks Install Diagnostic Tool. You can refer to Solution 2: Run the QuickBooks Install Diagnostic Tool from this article: Repair your QuickBooks Desktop

If you need further assistance with locating your company file, you can always drop a reply to get assisted. Stay safe!