Converting Subcustomers to Projects - Down for over a week

We want to fix as much as you do, cabryan07. Let me route you to a different department.

I suggest contacting our support team, as they have access to your account information and can provide details about your company. They could help determine why the issue is still not fixed. To contact support, follow the steps below.

Here's how:

1. Log in to your QuickBooks Online.
2. Select Help (?) in the upper right corner.
3. Choose or type Contact Us.
4. Type your concern, then select Let's Talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.

You can use these articles for more detailed information when changing sub-customers into projects: Change sub-customers into projects QuickBooks Online.

Please know that we always have your back, @cabryan07. Get back to us here in the Community at any time if you have more concerns. 

We have contacted support multiple time with no resolution, and no help with any information as to when it will be fixed.  We are only told that it is a problem across the board for QBO.  That's why I am coming here.  Hoping that someone will help to escalate this issue and give us some sort of concrete information as to how it has worked for years, and now, all of the sudden, it is not working and hasn't been able to be fixed in two weeks.

I am now is the boat. Ours stopped working and having trouble getting in touch with support

I appreciate you letting us know about your experience changing your sub-customers into projects, Barbara. Allow me to share some troubleshooting regarding this matter and help you contact our support accordingly.

The Projects feature is available for QuickBooks Online (QBO) Plus and Advanced plans. Please check this link for the detailed steps of the converting process: Change sub-customers into projects QuickBooks Online.

If you still encounter an issue, let's initiate some browser troubleshooting to narrow down the result. It can help us confirm data issues that affect the system's performance. To start, kindly open your account in an incognito session:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

From there, change your sub-customers into projects, and if you can successfully do so, go back to your regular browser and clear its cache and cookies. It removes excessive data-build up, allowing the program to regain full functionality. You can also consider using another supported browser if the problem prevails.

Meanwhile, you can contact our support team by following the steps from this article: QuickBooks Online Support. Please know that our support's availability varies by subscription. Checking it ensures you can connect with them seamlessly:

• QBO Simple Start, Essentials, and Plus plans - support is available from 6 AM to 6 PM PT during weekdays and 6 AM to 3 PM on Saturdays.
• QBO Advanced - support is available 24/7.

For future use, I'm attaching this article so you can gather more insights about handling your projects accordingly in the program: Create and manage projects in QuickBooks Online.

Drop by again on this thread if you have more questions about the converting procedure or need help with other transactions and data. The Community team always has your back.