Let me guide you to the appropriate support channel for assistance, Patrick.
You’ll need to reach out to our live support team for further assistance. Our representatives have access to resources and tools to securely review your situation and provide clear guidance on the next steps.
I'll show you how you can reach them:
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Hit Contact Us.
- Give a brief description of your issue, then continue.
- Sign in to your Intuit account, choose Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Click chat with us or Have us call you.
Check out their operation hours to determine their availability.
If you have any additional questions or concerns, don’t hesitate to leave a comment below, and we’ll be here to assist further.