Customer file not downloading

I appreciate all your effort in resolving the issue, @CCInc1. I have troubleshooting steps to help fix the customer link not working problem. 

Sometimes, too much cache build-up in your regular browser can cause unexpected behavior in the product. It sounds like your server was interrupted or corrupted. With this, I'd recommend logging your account through incognito. This way, we can check if it's a browser-related issue. 

Refer to the keyboard shortcuts below:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

Once in, re-edit the invoices to verify if they're performing well. If it's solved, return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

Furthermore, see the following articles to learn how to pay your customers directly via credit card or ACH transfer in QuickBooks and record the payment:

• Take and process payments in QuickBooks Online with QuickBooks Payments.
• Record invoice payments in QuickBooks

If you have any other concerns or follow-up about your customer transactions, you can always share them with me. I'll be more than happy to work with you again. Have a wonderful day ahead, and keep safe.

Hi Thanks for the tips.   We previously did all that.. thank you.  Something worked - we are now back and running and the "Customer" page is working normally.  Thanks Again!  CCInc. 

Hi, CCInc1. I'm glad to hear this worked for you.

Know that you can always visit our Help Articles page for QuickBooks Online in case you need some references for your future tasks.

The Community is always in your corner if you ever need assistance again. Take care!