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WendyCOR
August 17, 2022
Question

Customer Ship to Address

  • August 17, 2022
  • 12 replies
  • 78 views

We do not ship products all new invoices seam to auto set to "ship from location'.  Is there a way to turn off this feature?

12 replies

MichelleBh
MichelleBh
Level 8
August 17, 2022

Happy to help, @WendyCOR.

 

Let me provide some details concerning QuickBooks' shipping address as well as steps on how to turn this off.

 

Do you mean the shipping address field on the invoice forms seen in the screenshot below? If so, let's change the settings for your sales form. Follow this process:

 

  1. Go to the Gear icon and select Custom Form Styles.
  2. Locate your invoice template and click Edit.
  3. Choose the Content tab and hit the pencil icon in the Header section.
  4. Uncheck Shipping under the Display section. 
  5. Press Done.

 

For more detailed steps about customizing invoices, you can check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

If you're referring to the Location of sale field in your invoice (as shown in the sample screenshot below), there's no way to disable it if your sales tax feature is enabled. The sales tax amount is calculated based on your business's physical address, sales forms, product mapping, and your customer's exemption status. Click this link for more information: Learn how QuickBooks Online calculates sales tax.

 

Additionally, let me attach these articles that you can utilize to help manage your sales tax and products in QuickBooks:

 

 

This thread is always open if you have more questions about handling QuickBooks transactions. Just reply here, and I'll get back to you as soon as possible. Stay safe. 

WendyCORAuthor
August 17, 2022

We do not have the shipping on the invoice area enabled:

New invoices in QB auto populates for shipping 

even when no shipping info for customer is entered

So we have to go to the 'gear' on every invoice an uncheck the shipping - otherwise it has the tax code error

 

Is there a way to stop this auto population?

 

 

Mich_S
Level 5
August 17, 2022

Definitely, @WendyCOR. I know how to stop the shipping box to auto-populate on invoices.

 

You can prevent the Shipping to field from populating by disabling Shipping on your Account and Settings page. I can walk you through the steps:

 

  1. Click on the Gear icon.
  2. Select Account and Settings under Your Company.
  3. Go to the Sales tab.
  4. Under Sales form content, go to Shipping.
  5. Toggle to turn off the option.

 

For visual reference, see the photo below:

 

 

There you go! Old and new invoices shouldn't populate the Shipping box moving forward. In case you'd like to turn it on for a specific invoice, just click on the Gear icon at the upper right of the invoice and put a check on Shipping. Just like this:

 

 

 

Additionally, see these handy articles on how to manage invoices and other sales forms in QuickBooks:

 

 

 

It's my pleasure to be of help today. Hit the Reply button for more help with handling invoices. You can also include any queries about QuickBooks in particular. We'll respond as soon as we can. Keep safe!
 


 

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