Default browser in QuickBooks Desktop | How to change

Let me share some insights about changing default browser in QuickBooks Desktop, @EBFinancials.

Internet Explorer 11 is the recent browser for QuickBooks Desktop, but as of June 15, 2022, Microsoft will no longer support it. Last June 10, 2022, all supported versions of QuickBooks Desktop (QBDT) will begin to use our new custom browser. All you have to do is update to the latest release.

You can set up updates to auto-download in the background. If you want to share automatic downloads with other computers on your network, you’ll need to do this for each one.

1. Proceed to Help and select Update QuickBooks Desktop.
2. Choose Options.
3. Click Yes to turn on automatic updates.
4. Select Close.

For more information, please see this article: Update QuickBooks Desktop to the latest release. It also steps on how to update manually.

Once done, restart your computer to install the update.

Additionally, I've attached articles to help manage new custom internal browser:

•  Use out built-in browser in QuickBooks Desktop.
• Warning that Internet Explorer 11.0 is required when it is already installed

Let me know if you have follow-up questions or concerns with QuickBooks' default browser. I'll be around to help. Keep safe!

Don't remove IE11 on your machine and you can ignore the warning message.

My QB desktop is already set up for automatic updates, but I am getting an error message when I try to "link payment service to company file." The error I get is "Your current security settings prohibit running ActiveX controls on this page. Please modify your Internet Explorer security settings to enable ActiveX controls and plug-ins." If IE is dead and running an update will fix it to the new custom browser, why am I getting this message about IE and ActiveX? Is there a way to manually update my default browser to Chrome or Edge in QB Desktop?

I, too, have Automatic Updates turned on.  When I click on a hyperlink, I still get the Internet Explorer window saying that it is no longer supported.  How do I update the default browser so that it selects something other than Internet Explorer?

I appreciate you joining the thread and sharing your concerns here in the Community, @mariaventigan.

As of June 15, 2022, Internet Explorer is no longer supported. That's why we switched to a new custom browser on June 10, 2022, for all versions of QuickBooks Desktop. This will only be compatible with QuickBooks Desktop Pro/Premier/Enterprise/Accountant versions 2020, 2021, and 2022.

Since you have Automatic Updates turned on, I recommend contacting our Support Team. They can review the issue further to provide troubleshooting steps. Rest assured that they'll do what they can to help you.

Here's how:

1. Go to the Help icon, then select QuickBooks Desktop Help.
2. Press Contact Us.
3. Enter a description of your subscription concern, then click Continue.

Please check out this article for our support hours:  Contact QuickBooks Desktop Support. It is to ensure we cater to your needs on time.

I’m adding this article here for more updates on IE 11: Use our built-in browser in QuickBooks Desktop.

I’m always ready to assist you if you have any other questions or concerns about QBDT updates. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.

@mariaventigan 

Which QBD year version do you run?

Let me provide you with troubleshooting steps that can resolve the error message you received, @ashley007.

Microsoft has replaced Internet Explorer with Edge as its main web browser. However, Internet Explorer is still in Windows 10. If you don’t see Internet Explorer on your computer, here’s how to open it through Edge:

1. Open Microsoft Edge.
2. Select the button with three dots (...) at the top right of the browser window.
3. Choose Open with Internet Explorer.
4. Follow the steps above to clear the cookies and cache.

If clearing the cache and cookies in Internet Explorer doesn’t fix the problems, you can change the Compatibility View settings in Internet Explorer. To change them follow the steps below:

1. Open Internet Explorer.
2. Select the Tools ⚙ icon. Or, press the Alt key on your computer to bring up the menu bar, then select the Tools menu.
3. Click Compatibility View Settings from the menu.
4. In the Add this website field, enter "https://*.intuit.com" and select Add. Repeat this step for both "https://*.intuit.net" and "https://*.quickbooks.com."
5. Choose Close.

On the other hand, you may also change the internet connection settings in QuickBooks. This makes sure the new settings take effect immediately in QuickBooks.

1. Open QuickBooks Desktop
2. Go to the Help menu and select Internet Connection Setup.
3. Select Use my computer’s Internet connection settings, then select Next.
4. Set Advanced Connection Settings. This opens the Internet Options window where you can change the settings.

For more details about the process above, I'd suggest opening this article: Fix Internet connection problems in QuickBooks Payments. 

However, if the issue persists after trying the steps above, I'd recommend contacting our Customer Support Team. They can provide other steps to fix the error message and help you link your payment service to your company file. To reach them, click this article: Contact QuickBooks Desktop support.

Also, I'll be adding these resources that will guide you in resolving other errors in your software and guide you in processing payments in QuickBooks:

• Configure firewall or security software when using QuickBooks Payments
• Sign up for QuickBooks Payments

If there is anything else I can do for you regarding QuickBooks default browser or anything else, please don't hesitate to visit us again. I am more than happy to offer help. Take care.