We can perform some troubleshooting steps to get the Search feature working in QuickBooks Online (QBO), Toni.
Since this problem affects both simple and advanced search, it usually means there is a local browser issue or sometimes a temporary service outage. Sometimes, the program acts up when the browser visits pages often, which can happen if the cache files are corrupted.
To rectify this, let's clear its cache to start fresh. Also, using other supported browsers can help us narrow down the cause of this unusual behavior.
If the same thing happens, we recommend contacting our Live Phone Support for them to investigate what's causing this issue. Here’s how:
- Click the Help button to open the Help page.
- Enter the keyword of your concern in the Search section and click on Contact Us.
- Choose your preferred method of communication:
- Get a Callback from the next available support.
- Chat with a live expert.
Revisit this post or let us know if you have more questions about managing your transactions or QuickBooks-related concerns.