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Merlot1
Level 2

Error Message: Object reference not set to an instance of an object.

Third Party POS App is forwarding this message: 

Quick Book Error Message: Object reference not set to an instance of an object.

 

 

12 Comments 12
LollyNino_C
QuickBooks Team

Error Message: Object reference not set to an instance of an object.

I'm glad you've posted here in our Community forum, @Merlot1. Thanks for reaching out to us.

 

Our top priority is to help you resolve your problem. But I need more details about it. Would you mind sharing what QuickBooks Online activity you were processing when this error message appeared? Any additional information you can provide to help us choose and give you the best resolution would be greatly appreciated.

 

I'm looking forward to helping you in the future. Have a nice day!

Merlot1
Level 2

Error Message: Object reference not set to an instance of an object.

Thank you for the response.  The 3rd Party App is xtraChef and the audit log came back with the following message: 

08/24/2023 (UTC)- Bill Failed (Retry Count: 1): HOF CO., 1448297,$100.18,03/30/2023. Quick Book Error Message: Object reference not set to an instance of an object..
SarahannC
Moderator

Error Message: Object reference not set to an instance of an object.

Thanks for revisiting this conversation and letting me know what particular app you're using, Merlot1.

 

I understand the importance of maintaining an error-free integration to facilitate your business processes. The error appears from the xtraChef application during its integration with QuickBooks Online. 

 

Given that the integration with xtraChef plays a critical role in ensuring smooth operations, I suggest getting in touch with their support team to address this particular matter.

 

Their team is well-equipped to diagnose and resolve any technical issues related to the integration. If necessary, they can collaborate with our technical team to ensure a smooth resolution.

 

If you have any questions or concerns regarding this situation, please don't hesitate to go back here. I'll be around to help.

WLR1
Level 1

Error Message: Object reference not set to an instance of an object.

I'm getting the same thing with third party Reach Reporting in Canada. FYI. I'm on QBD

JamesM4
QuickBooks Team

Error Message: Object reference not set to an instance of an object.

Hello WLR1. Have you been able to reach out to the third-party's support team? 

WLR1
Level 1

Error Message: Object reference not set to an instance of an object.

Not yet, emailed them, waiting for their response

JamesM4
QuickBooks Team

Error Message: Object reference not set to an instance of an object.

Sounds good. 

WLR1
Level 1

Error Message: Object reference not set to an instance of an object.

Third party tech got on to see and there's something wrong in the A/R and A/P data causing the error.   I tried everything I can think of to check.  Downloaded the File Doctor and that did nothing.  Exported the IIF to see if I could find anything that looked weird, nothing.   It's just one of my files giving errors so it's definately a QB data thing.  Any suggestions?

WLR1
Level 1

Error Message: Object reference not set to an instance of an object.

I just tried to create a new file from the problematic file and it failed, said there were issues with the file and it couldn't create the new.  I've already done the verify and rebuild data, already tried the file doctor.  No clue now what to try

JamesAndrewM
QuickBooks Team

Error Message: Object reference not set to an instance of an object.

It hasn't been easy for you and your business.

 

Since something like this happens, it is best to connect with our QuickBooks Desktop Support, as it may require assistance from our Customer Care Team. They also have tools like screen sharing and guide you through the process.

 

Here's how you can reach them:

 

  1. Open QuickBooks.
  2. Go to the Help menu at the top.
  3. Select QuickBooks Desktop Help.
  4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
  5. Select the way you wish to connect with support.

 

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

 

You can utilize this article for future reference: Fix error -6000 when opening a company file.

 

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

RushAuto
Level 1

Error Message: Object reference not set to an instance of an object.

Was trying to enroll in IRS efile

 

Nicole_N
QuickBooks Team

Error Message: Object reference not set to an instance of an object.

Thanks for joining the conversation, @RushAuto, and letting us know the activity you were processing when this error message appeared. I'll share some steps to resolve this.

 

The error can be a system file corruption, or the Microsoft .NET Framework installation is corrupt. QuickBooks Desktop uses Microsoft programs to run web-based apps. Once the .NET Framework has an issue, QuickBooks may not work properly.


In most cases, a clean or repair install can help you by downloading the QuickBooks Tool Hub and then using the QuickBooks Install Diagnostic Tool. Here’s how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Double-click the icon on your Windows desktop to open the tool hub.
  6. In the tool hub, select Installation Issues.
  7. Select QuickBooks Install Diagnostic Tool. It can take up to 20 minutes.
  8. Restart your computer when finished.

 

If the issue remains, refer to this guide on how to fix QBDT install errors and scroll down to step 3. 

 

In addition to this, you can utilize this resource to manually fix Microsoft .NET Framework errors for your operating system.


If the error persists even after performing all the suggested troubleshooting, I recommend reaching out to our QuickBooks Desktop support team. They can further investigate the root cause of this error and walk you through the resolution. You'll want to follow the steps shared by JamesAndrewM above in contacting them.

 

For management practices, I recommend backing up your company files so you can restore them anytime in case of accidental data loss.

 

Please leave a reply below to keep me updated on the progress. It's important to me that this matter is promptly addressed.

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