Estimate

Hi there, @Carolyn47.

I understand your concerns about unexpected layout changes.

I recommend contacting our Live Support team directly. They can safely access your account to investigate the root cause of these layout changes using their specialized tools and help you find a resolution.

Here's how to get in touch with them:

1. Head to the Help icon in the top right corner of your screen.
2. Click the Contact Us option below the Search bar.
3. Enter your concern inside the box, then click Continue.
4. Choose either Appointment or Callback.

To learn more about our support availability hours, feel free to visit this material: Get help with QuickBooks products and services.

We're here to assist with any additional queries. 

I tried a customer service text/chat with them last week that went nowhere. I also spent 41 (FORTY ONE) minutes on the phone with them, spoke to 2 different support people, and neither of them had any idea why it was happening or how to fix it. The 2nd person put me on hold to "look into it further" and then after a few minutes of being on hold they just hung up on me. That was on Friday 1/16, so they are aware that it's a problem but are clearly not working very hard to fix it.