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kimmy7
Level 1

Getting an error message "authentication ticket mismatched, failed authentication"

Getting that error message when trying to post in Community. Please help, tried doing all the troubleshooting but still the same. 

2 Comments 2
Anonymous
Not applicable

Getting an error message "authentication ticket mismatched, failed authentication"

I can see that your post went through, Kimmy7. This error typically occurs due to issues with user credentials or session timeouts.

 

Going forward, please ensure that your username and password are entered correctly.

 

If your session has expired, try logging out and then logging back into the forum. Also, you may want to clear your browser cache and cookies for a fresh start. Using a different browser may also improve your experience.

 

You might want to update your company information to help customers find and reach you more easily. Keeping your information current enhances customer trust and contacts you without difficulty.

 

If you have specific concerns with the QuickBooks application, you can click the Reply button to add them to this thread.

LDO
Level 6

Getting an error message "authentication ticket mismatched, failed authentication"

Once again the QB folks didn't read the question  Kimmy7 was trying to post in the community forum, but the QB employee assumed it was about customers. 

 

I also am like Kimmy7 in that I get this same "authentication ticket mismatched, failed authentication" error message when trying to post in the community forum.,     Hint:  It usually works incognito mode.  

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