Home Page Layout

@neyerbj  "When I open the program the home screen is scrambled."

I'm not sure what you're describing here; can you provide a screenshot?

"A new issue started happening not that long ago."

Unfortunately, this one is more about file damage. I see this fairly often in old QB company files. You may want to see about doing some repairs and rebuilding on your company file; sooner the better.

Incomplete. How do I repair the file?

Both issues are shown. The Desktop is off the screen to the right and the search box is across the top.

@neyerbj 

Incomplete. How do I repair the file?

Run the Verify/Rebuild Data utility. Any unresolved error messages?

Both issues are shown. The Desktop is off the screen to the right and the search box is across the top.

Open the sample file. Did you encounter the same problem?

Are you working on a notebook or PC?

This is now the 6th time I've tried replying to this post and it won't accept my response. UNBEIVEABLE! Intuit is a piece of crap.

As I originally stated it's a PC running Windows 10.

The Help box problem occurred after a QB update. THANK YOU, INTUIT!

The Home screen issue has been going on for several months. I just attributed it to QB being crap.

A couple of times a year I have to give my accountant his copy and figured it may have been introduced then. A couple of years ago QB installed several new accounts and messed up the balances after reinstalling my accountant's adjustments. I had to give him another copy and he cleaned it up. He attributed it to QB being a mess. He said he'd seen that happen previously.  

FINALLY, my reply was accepted. I guess I puckered my a##s correctly. I'm having to bother people with problems that should not be happening.

I want to thank everyone for helping me.

I worked for 41 years with a company that would not have tolerated stuff like this happening with our programs. 

I have no idea what you're referring to or where to find it.

I have no idea what you're referring to or where to find it.

Find what? Verify/Rebuild Data utility or the sample file?

I found a rebuild data link and it found 3 issues. Typically, it doesn't really tell you what they are. I've posted a screen shot of what it found. 

After running the utility, I set up the desktop the way I want it and then selected the save desktop. I then closed QB and reopened it as the problems occur at boot up. And . . . it fixed nothing. 

I ran the Too Hub, which was supposed to fix things, it didn't. Here's a real kicker, it prompted me to fill out a survey on how well it worked and opened a web site. The web site had been deleted. Way to go Intuit. 

Run your QB and you will find "No Company Open" window. Choose "Open a sample file".

If you are still seeing the same Home Page Layout issue, then there is something wrong with the Display settings in Windows and it is conflicting with QB. You can try adjusting the Scale and Display resolution. We may encounter this issue when using a PC with a high definition monitor or there is a problem with our graphics card driver.

Didn't resolve anything. If you do something to make the screen redraw, it will adjust the size of the Home screen to fit the monitor space. The only way I can get rid of the separate white help bar, is to select View > Top Icon Bar then select View > Side Icon Bar. QB will then redraw the screen to correct layout. 

I have to pay $1000 a year and QB can't even get it to open correctly. This shouldn't be hard fix. 

Can you reinstall QB on another machine to isolate the problem?

Otherwise, you should consider switching to an old QB Desktop with a non subscription license.