Question

Intuit Data Protect

Forum|Forum|2 years ago
August 29, 2023
1 reply
0 views

I have spent many hours on the phone and with chat support since March, about the IDP not backing up as scheduled. I can manually back it up. BUT I would really like it to work as intended- to back up automatically as scheduled. I forgot to check it yesterday (August 28th) and when I just opened it- it said my next scheduled back up was for Saturday August 26th, and my last successful back up was Thursday August 24th. I would think it was smart enough to know that if it doesn't run on a weekend day, that it would skip and go to the next possible day? and then the next day if it couldnt back up? Or if there was an option to only run on weekdays?

When I run the diagnostics on the About IDP window, I get an error that I am running an old version of IDP. I have been assured that the version installed is the latest version. I am running version: 1.70.21.5000

Support has had me uninstall, reinstall, reset QB updates select IDP update only and reinstall the update. log out of IDP and log back in- which again tells me that this is an old version and it needs to update. So, I click update, and it just closes and does not update. -well, because there isn't anything to update? sometimes when I log out and log back in- it tells me that IDP is not verified because I don't have a log in and password set up. I have been assured many times that I do not need a separate IDP log in and password because I did not purchase IDP separately- it is included in 2023 ProPlus. I am really frustrated that I was forced to upgrade to ProPlus as a subscription and these added 'benefits' only cause me a headache. I just want this work, without having to set calendar reminders to manually run IDP- because somedays I still forget to back it up.

Any suggestions?

QuickBooks Desktop

M

mv32

Level 8

I appreciate the details you've shared and trying all the recommended troubleshooting steps with the support, @clfp.

I know how much you want to keep a backup company file data to ensure you have well-preserved data to restore in case of correction or a damaged company file.

You'll want to check your system requirements with Intuit Data Protect (IDP) to ensure you back up company file data seamlessly. If the setup is good, you can continue to update IDP in QuickBooks Desktop.

On the other hand, IDP can only schedule your backups daily instead of weekdays. This way, you won't have to set calendar reminders.

Before we can dig deep to fix this further, I suggest running QuickBooks Desktop (QBDT) as the system administrator. Doing this can help run the program in all-access mode. Here's how:

From your desktop window, right-click on the QuickBooks Desktop icon.
Select Properties.
Go to the Compatibility section.
Tick the Run this program as an administrator box.
Hit Apply and then click OK.

Once done, run QBDT. Then follow the solutions indicated in this article: Unable to back up with Intuit Data Protect. We'll start with the first solution, ensuring your operating system's security file settings allow Intuit Data Protect to back up your company file data. If it doesn't work, you can pursue other solutions like Solutions 2 and 4.

Additionally, the articles that I will share below may help you soon. It covers how to fix incomplete backups and FAQs about IDP:

I'm still here to assist if you need more help with backing up your company file data online with IDP. Take care and stay healthy.

C

clfpAuthor

UMMMM.... I think that jacked up my QB!!!! I have a 2nd license, and that file path is not taking me to the public folder after i switched it to run as administrator 😞

i now have 2 qb files. one from yesterday on the public folder on one from today on my hard drive. guess i am going to have to call support to fix this issue.

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