Hi there, @DianeKing.
Our QuickBooks team strives to provide excellent customer service and deliver customer satisfaction at all times. I want you to know that we value your feedback, and it would be a big help to improve the service and your QuickBooks experience.
Having said that, let me make it up to you in the Community space. Can you share with me the details of your QuickBooks concern? This way, we can address them for you as quickly as possible.
On the other hand, I appreciate your time and effort in reaching out to our Customer Service Support. Having the option to connect with them by phone is a great idea.
I'd suggest sending this suggestion to our product developers so they can review it. Simply follow these steps:
- Click the Help menu and select Send Feedback Online.
- Choose Product Suggestion, then enter the details of your concern.
- Select Send Feedback and click Close Window.

In case you need related resources while working with QuickBooks, please feel free to skim through the topics from our help articles.
Please let me know how else I can help you with QuickBooks. I've got your back and am always happy to help. Keep safe!